Job Title

Exec./Sr. Exec./AM/Manager – Service Centre Handling Security

Function

Security

Reports To

—

Location

Region

Travel Required

25% / 50% / 75%

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader's network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India's Top 100 Great Places to Work, combining it with DHL Group's Top Employer certification. Being an Employer of Choice is not just a goal; it's a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet Blue Darter with honour.

If you are looking to join a purpose-led, people-first company that shapes India's supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Exec./Sr. Exec./AM/Manager – Service Centre Handling Security is responsible for ensuring the security and integrity of shipments, personnel, and infrastructure at the Service Centre. The role involves implementing and monitoring security protocols, conducting audits, managing security staff, and coordinating with regional teams to ensure compliance with organizational standards. This position plays a key role in risk prevention, loss control, and maintaining a safe operational environment.

Job Purpose

To ensure robust physical security and risk management across the Service Centre by safeguarding shipments, employees, and facilities. The role focuses on preventing losses, handling incidents effectively, maintaining compliance, and ensuring secure shipment movement within and from the Service Centre.

Key Roles & Responsibilities

Shipment Security

Ensure the secure handling, movement, and storage of shipments within the Service Centre.
Supervise security of high-value shipments during receipt, processing, and dispatch, including secure handovers and escort arrangements as needed.
Investigate incidents of shipment tampering, pilferage, or loss, and coordinate with origin or destination teams for resolution.
Ensure all security incidents are logged, investigated, and closed in the SHIELD system within defined timelines.

Facility Security and Safety

Maintain end-to-end physical security of the Service Centre premises, including access control, surveillance, and perimeter security.
Conduct regular facility safety checks, including electrical, fire, and infrastructure audits, ensuring adherence to safety norms.
Ensure functionality and maintenance of all security equipment — CCTV, access control, fire alarms, and intrusion detection systems.

Security Audits and Compliance

Conduct periodic internal audits to ensure compliance with company security policies and statutory requirements.
Carry out vehicle and branding audits for Service Centre vehicles to ensure proper documentation, locking systems, and safety compliance.
Maintain accurate records of all audits, inspections, and corrective actions.

People and Process Management

Support pre-employment and police verification for new hires in coordination with regional or HR teams.
Conduct regular security awareness sessions, emergency drills, and fire safety trainings for Service Centre employees.
Promote adherence to organizational safety and security SOPs across all teams.

Security Personnel Oversight

Ensure adequate deployment and supervision of security guards at all entry/exit and operational points.
Conduct routine checks, surprise inspections, and refresher training to maintain alertness and discipline.
Monitor attendance, duty rosters, and performance of all security personnel.

Risk Management and Liaison

Identify potential risks related to shipment handling, vehicle movement, or facility access and initiate preventive measures.
Liaise with local law enforcement and external agencies to facilitate safe and compliant operations.
Report and document all risk mitigation efforts and coordinate timely closure of identified gaps.

Qualifications & Experience

1–3 years of relevant experience in security operations, preferably in logistics, transportation, warehousing, or supply chain sectors.
Ex-servicemen from the Indian Navy or Indian Air Force with experience in security, administration, or logistics roles are highly preferred.
Experience in handling shipment security, facility safety, emergency preparedness, and managing security personnel.
Hands-on experience with security systems such as CCTV, Access Control, and Fire Safety Devices.
Prior exposure to incident investigation, safety audits, and coordination with local law enforcement authorities is desirable.

Skills & Capabilities

Core Technical Skills

Knowledge of security systems (CCTV, Access Control, Fire Alarms)
Proficiency in using incident reporting tools and platforms
Experience in conducting safety audits and risk assessments
Familiarity with fire safety, emergency response, and physical access protocols
Ability to manage and train security personnel

Behavioural Competencies

Integrity and Reliability: Maintains high ethical standards and confidentiality
Attention to Detail: Diligent in identifying risks, irregularities, and operational gaps
Problem-Solving: Quick and effective decision-making in emergencies or incidents
Leadership: Ability to manage teams, conduct trainings, and enforce discipline
Communication Skills: Clear verbal and written communication with internal teams and external agencies
Crisis Management: Calm and composed approach during critical situations

Key Performance Indicators

Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

1

Ensure Shipment Security in the Hub

Number of theft, pilferage, or tampering incidents reported
% of security cases closed in SHIELD within defined TAT

2

Adherence to Timelines and SOPs

% adherence to TATs for: SHIELD updates; Pre-employment & police verifications; Branding & vehicle audits
Number of SOP deviations/non-compliances

3

Facility and Employee Safety Coverage

% of employee participation in: Safety drills; Electrical/fire safety audits; Security orientation/training

4

Security Systems Functionality

% uptime of CCTV, fire alarms, and access control systems
Number of unresolved technical faults or delays in resolution

5

Risk Management and Compliance

Number of security risks identified and documented
% of mitigation measures implemented
Number of security audit findings closed

6

Security Personnel Performance

% of security guards trained and certified
Frequency and outcomes of surprise checks
Guard absenteeism or violations

7

Stakeholder Coordination & Liaison

Number of effective engagements with law enforcement/local authorities
Number of security-related delays or escalations resolved

8

Performance-Driven Culture

Timely completion of team goal setting, reviews, and appraisals
Adherence to internal performance management timelines

Why join DHL Blue Dart

When you join us, you're not just taking a job — you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels — we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out:

Great Place to Work® Certified — a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
Competitive pay and performance-linked rewards that truly recognize your impact.
Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
Best-in-class benefits — from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
A culture that celebrates diversity, innovation, and bold thinking — where your voice is heard and your contributions matter.
Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.

This is our chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader — but a Great Place to Work. Come grow with us.

Disclaimer

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [HIDDEN TEXT].

Security Executive (NCM)