Service Management, Team Leadership, Vendor Management, Automotive Service Operations, Workshop Management, Service Centre Management, Service Operations Management, Garage Operations, Regional Service Operations, Automotive Business Operations, Multi brand car service experience

Service Level Management, Servicenow, Vulnerability Management, Cloud Security, Endpoint Security, Iso 27001, Infrastructure Security, Problem Management, It Service Management, Service Delivery Management, Change Management, Soc, Iam, Incident Management, Continual Service Improvement, Cybersecurity Operations, ITIL service management practices, CIS Controls, Jira Service Management, managed security services, Cobit, Remedy, nist, Security Service Management

Customer Satisfaction, Dealer customer relations, Automotive After Sales Service operations, Customer service

Outlook, Excel, Microsoft Office, Problem-solving, IT systems, Word, Time Management, Decision-making, Multitasking, Customer service, Relationship management, Team Management, Leadership

Veeva Vault EDC), Microsoft 365 applications (Teams, EDC systems (e.g., service management tools (Service Now, SharePoint), Zendesk), Outlook, Excel, 21 CFR Part 11 requirements, clinical data management concepts, Medidata Rave, ICH GCP Guidelines, Word, operational delivery of technology-enabled services, clinical trial operations