Job Summary

24/7 On-call support for Azure Public Cloud Operations.

Location- Bangalore

Responsible for DEV to PROD environmental Cloud PaaS/IaaS support and processes. This is to ensure quality performance and availability of Public Cloud services.

The successful candidate must have demonstrated ability to learn new technologies and processes resolve incidents and solving problems by collaborating with others.

Responsibilities

24/7 On-call support for Azure Public Cloud Operations.

Responsible for DEV to PROD environmental Cloud PaaS/IaaS support and processes. This is to ensure quality performance and availability of Public Cloud services.

The successful candidate must have demonstrated ability to learn new technologies and processes resolve incidents and solving problems by collaborating with others.

The candidate will be responsible for providing operational support for platforms and infrastructure hosted on TDs Public Cloud. The role requires familiarity with ITIL processes (change incident and problem management) and availability for off-hours escalated support.

Provide planning communication and reporting of day-to-day ticket metrics and longer term tactical objectives.

Level 2 support of TD business line Cloud infrastructure including PaaS/IaaS/Containers across all production and test environments.

Manage non-standard/complex P1 P2 (major incidents) P3 and P4 incidents and service requests.

Ensure customer service satisfaction and enable continuous improvements.

Oversee higher complexity operational and preventive maintenance tasks.

Manage complex remedial and unscheduled urgent changes.

Able to be accessible via mobile device to support on-call rotation.

Drive root cause analysis on repeatable incidents to help prevent issues in the future.

Creation of support documentation and scripts.

Oversee vendors service delivery and escalation.

Provide operational consultancy for future-state technologies.

Prioritize activities to align with compliance regulatory requirements and business objectives.

Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.

3 to 5 years of strong to expert knowledge supporting Azure Public Cloud (GCP knowledge also a benefit).

3 to 5 years of strong to expert knowledge supporting Kubernetes. Holding Kubernetes certifications is beneficial.

Thorough problem determination skills to troubleshoot and resolve business application issues.

Knowledge of and experience supporting Azure services Azure Kubernetes RHEL/Windows VMs Azure SQL REDIS.

Certified in Azure - AZ-900 and AZ-104.

Familiar with tools such as Jenkins Nexus XLR XLD GitHub etc.

DevOps and Agile understanding.

Working knowledge of various network technologies.

Knowledge of middleware which may be deployed to a Cloud environment such as Jboss Tomcat NodeJS.

Familiar with monitoring tools such as Dynatrace and Datadog.

Comfortable with working in a rapidly changing technically complex environment.

Knowledge of scripting languages and tools such as Python JavaScript Powershell Bash.

Understanding of config management technologies such as Salt.

The successful applicant must have a solid understanding of incident change and problem management methodologies as well as solid experience in a large high-performance production environment.

Cloud Development Lead