Proficiency in MS Office applications (Excel, PowerPoint), Strong understanding of client plan provisions processing guidelines and SLA metrics, Strong analytical and problem-solving skills for researching and resolving complex benefits issues, Ability to perform complex benefit processes and calculations requiring analysis and interpretation, Word, Ability to document workflows and processes clearly and concisely

task management tools (e.g., Jira), analytical and problem-solving skills, SOP creation, client plan provisions processing guidelines, US Pension 401k domain, complex benefit processes and calculations, SLA metrics