About the Company / Team

Join Oracle's Customer Success organization in a services and support role focused on enterprise Oracle database environments. Work with customers and global engineering and support teams across time zones to maintain availability, reliability, customer satisfaction and engineering quality.

Key Responsibilities

Administer and support enterprise Oracle databases on Exadata and RAC/ASM, maintaining reliable operation of mission-critical production environments.
Diagnose and resolve database availability, Data Guard, RAC/ASM and infrastructure-related issues to restore service and prevent recurring incidents.
Install, upgrade, migrate and patch Oracle databases, and troubleshoot production issues arising from these activities.
Manage RMAN backups, restores and recovery, including complex recovery scenarios, to protect data and restore database services.
Maintain and troubleshoot Data Guard environments, including Physical Standby, Active Data Guard and Data Guard Broker, to support database availability.
Analyze database performance, tune bottlenecks and recommend preventive and proactive improvements.
Handle complex and critical production incidents under pressure, providing timely technical resolution with a strong service and support mindset.
Collaborate and communicate clearly with customers and global engineering/support teams across time zones, including shifts and weekends when required.

Qualifications & Skills Mandatory

10+ years of hands-on Oracle DBA/Database Engineer experience supporting enterprise and mission-critical production environments
Strong hands-on Oracle Database administration, troubleshooting and performance tuning skills.
Strong experience with Oracle Exadata architecture and administration, and advanced hands-on Oracle RAC and ASM expertise.
Hands-on Data Guard experience, including Physical Standby, Active Data Guard and Data Guard Broker.
Strong RMAN backup, restore and recovery experience, including complex recovery scenarios.
Experience installing, upgrading, migrating and patching Oracle databases, with production troubleshooting across performance, availability, RAC/ASM, backup/recovery and patching.
Ability to diagnose and resolve complex or critical production incidents under pressure.
Excellent written and verbal communication, customer-facing skills and a service/support mindset willingness to work shifts and weekends when required.

Good-to-Have

Oracle GoldenGate replication and troubleshooting.
ZDLRA (Zero Data Loss Recovery Appliance) administration or support.
Logical Data Guard experience.
Experience troubleshooting Exadata-specific performance and patching issues.
Experience supporting large-scale, highly available, business-critical Oracle environments.
Oracle/Exadata certifications or relevant advanced technical certifications.

Self-Assessment Questions

Do I have 10+ years of hands-on Oracle DBA experience supporting enterprise and mission-critical production systems
Can I administer and troubleshoot Exadata, RAC and ASM environments and diagnose complex performance or availability problems
Have I managed RMAN backup, restore and complex recovery scenarios, and supported Physical Standby, Active Data Guard and Data Guard Broker
Have I independently delivered Oracle database installations, upgrades, migrations and patching and resolved critical production incidents under pressure
Can I communicate clearly with customers and global support teams and work shifts and weekends when required

This role is for IC4/IC4.5/IC5

Senior Principal Advanced Services Engineer - Oracle DBA