Job Description

Designs and architects infrastructure and service to ensure reliability and functionality. Forecasts demands and responds to capacity needs. Collaborates with software development teams to develop reliable and scalable infrastructures. Exercises judgment when performing data collection to maintain and optimize operations and reliability. Leverages advanced knowledge to perform incident response and/or maintenance tasks. Provides comprehensive health and performance reporting. Identifies and recommends opportunities for automation. Communicates comprehensive information about services and proactively anticipates and articulates the potential impact of changes. Provides comprehensive support for technology and documents incidents. Conducts advanced experiments with new tools and develops and maintains advanced knowledge of site reliability trends.

Responsibilities

Mandatory

5+ years of hands-on experience across site reliability engineering, monitoring, and automation, with demonstrated ownership of production platforms.
Strong application skills in EBS, Database, weblogic, middleware, ....
Expertise in Oracle Database and Exadata monitoring, performance diagnostics, and remediation automation.
Good to have programming skills in Python, shell scripting, integrations, and event-driven workflows.
Proven experience building monitoring and observability solutions that collect and analyze alerts, metrics, logs, and service context.
Good to have experience integrating AI/LLM capabilities into applications for incident analysis, contextual recommendations, and operational decision support.
Experience implementing alert correlation, deduplication, enrichment, and prioritization to reduce noise and improve incident detection.
Strong experience developing automated remediation workflows with approval controls, execution validation, audit trails, and recovery safeguards.
Experience integrating monitoring platforms with incident management systems, knowledge repositories, and notification or escalation services.
Strong understanding of distributed systems, Linux, networking, databases, and application performance, with the ability to translate failure patterns into platform capabilities.
Ability to evaluate platform reliability and AI output quality, measure operational outcomes, and improve capabilities using engineer feedback.
Excellent communication and collaboration skills, with the ability to work with monitoring teams, service owners, and engineers to onboard services and define requirements.

Good-to-Have

Experience with agentic AI frameworks, tool calling, retrieval-augmented generation, and vector databases.
Knowledge of anomaly detection, time-series analysis, and predictive techniques for identifying recurring alarm patterns.
Experience building centralized notification services, automated escalation calls, and incident communication workflows.
Familiarity with OCI, Kubernetes, and Infrastructure-as-Code tools such as Terraform or Ansible.
Experience with observability platforms such as OCI Observability, Prometheus, Grafana or equivalent tools.
Experience using AI coding assistants to improve operational scripts and validate proposed changes.
Knowledge of SLOs, error budgets, and incident metrics such as detection time, recovery time, and recurrence rate.

Key Responsibilities Production Reliability and Application Operations

Own the reliability, availability, and performance of production platforms supporting Oracle E-Business Suite (EBS), Oracle Database, Exadata, WebLogic, and middleware services.
Diagnose and resolve issues across applications, databases, Linux systems, networking, and distributed services.
Analyze performance and capacity trends, identify bottlenecks, and implement improvements to support workload growth and service reliability.

Monitoring and Observability

Build and enhance monitoring and observability solutions that collect and analyze alerts, metrics, logs, and service context.
Implement alert correlation, deduplication, enrichment, and prioritization to reduce noise and improve incident detection.
Develop health dashboards and actionable alerts for Oracle Database, Exadata, EBS, WebLogic, and supporting infrastructure.
Integrate monitoring platforms with incident management systems, knowledge repositories, and notification or escalation services.

Automation and Remediation

Identify recurring operational issues and develop automated workflows for diagnostics, mitigation, remediation, and recovery.
Implement approval controls, execution validation, audit trails, and recovery safeguards to ensure safe and traceable automation.
Test remediation workflows against expected outcomes and failure scenarios before production adoption.
Develop and maintain operational scripts, integrations, and event-driven workflows using appropriate tools and languages.

Incident Management and Troubleshooting

Participate in on-call support and lead incident triage, technical investigation, and service restoration across supported platforms.
Use monitoring data and service dependencies to assess incident impact, prioritize response, and coordinate with service owners.
Conduct root cause analyses and post-incident reviews, document findings, and implement corrective actions to prevent recurrence.
Maintain runbooks and knowledge articles that support consistent incident response and operational readiness.

AI-Assisted Operations and Innovation

Evaluate and, where appropriate, integrate AI/LLM capabilities for incident analysis, contextual recommendations, and operational decision support.
Explore retrieval-augmented generation, tool calling, and agentic workflows to connect operational knowledge with diagnostic and remediation capabilities.
Assess AI output quality, relevance, and reliability using defined evaluation criteria and engineer feedback.
Evaluate anomaly detection and time-series techniques to identify recurring alert patterns and emerging service issues.

Collaboration and Continuous Improvement

Partner with monitoring teams, service owners, and engineers to define requirements, onboard services, and establish actionable monitoring and remediation coverage.
Measure operational outcomes through service-level objectives, alert noise, detection time, recovery time, and incident recurrence.
Use incident trends, platform performance data, and engineer feedback to prioritize improvements and validate their impact.
Communicate platform changes, operational risks, and incident findings clearly, and share knowledge through documentation and mentoring.

Core Responsibilities Application Support and Service Ownership

Own day-to-day production support for Oracle EBS, Oracle Database, Exadata, WebLogic, and middleware services, ensuring availability, stability, and performance.
Manage support requests and incidents according to business impact, urgency, and agreed service levels.
Coordinate application maintenance, patching, upgrades, and production changes, including readiness checks, validation, and recovery planning.

Planning and Execution

Plan and prioritize application support activities, incident follow-ups, automation initiatives, and service improvements.
Coordinate dependencies across application, database, infrastructure, and development teams to deliver timely resolutions.
Maintain clear ownership, timelines, and status updates for support activities and outstanding issues.

Collaboration and Communication

Work with business users and technical teams to understand application issues, assess business impact, and restore service.
Provide timely incident updates, communicate workarounds and resolution progress, and coordinate escalations.
Partner with development teams to translate recurring production issues into permanent fixes and support requirements.

Problem Solving and Escalation

Investigate application failures, transaction errors, integration issues, and performance degradation using logs, metrics, and diagnostic tools.
Escalate unresolved issues with clear evidence, business impact, troubleshooting history, and recommended next steps.
Conduct root cause analysis and track corrective actions through completion to reduce recurring incidents.

Operational Readiness and Knowledge Management

Maintain application support runbooks, troubleshooting guides, dependency documentation, and known-error records.
Validate monitoring, alert routing, support procedures, and recovery readiness before accepting new applications or changes into production.
Ensure effective shift handovers and knowledge transfer to maintain continuity of support.

Continuous Improvement and Development

Identify opportunities to automate repetitive support tasks and improve monitoring, diagnostics, and remediation.
Track incident trends, service-level performance, recovery time, and user feedback to prioritize support improvements.
Build application and platform expertise, mentor junior engineers, and share effective troubleshooting practices.
Contribute to hiring and onboarding by assessing relevant application support skills and helping new team members become operationally ready.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [HIDDEN TEXT] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Principal Site Reliability Engineer