Job Role: L2 Support Application Support/Lead (Cloud Azure/ Databricks)

Location: Chennai

Experience:-6-10years

Job Description:

Must Have:

Monitoring data ingestion pipelines, investigating and resolving issues/failures

• Escalation of issues to L3 Support

• Incident Management and Root Cause Analysis (RCA) • Investigating issues raised by the consumers of the platform

• Monitoring the health and performance of the EMEA Data Platform • Implementing BaU fixes to resolve issues • Provide status reporting on Production issues • Documentation and building a support knowledge base

Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank.

Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform.

Provide incident, problem, and event management according to the ITIL framework. Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's. Drive incident, request, work driver and alert reduction efforts across an application cluster.

Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams.

Challenge the status quo and work to improve the support model used by the regional / global teams.

Experience and Skills:

- Candidate should have solid experience in providing application support and well versed with Incident/problem management. Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications.

- Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. Should be comfortable around APIs and their implementation. Should be comfortable in troubleshooting/coordinating for any service issues on Azure. Certification encompassing this is good to have.

- Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.

- Good communication skills and can explain complex technical issues to senior business stakeholders. Proven incident & crisis manager who works well under pressure.

L2 Support Application Support/Lead (Cloud Azure/ Databricks)