Role Summary

We are seeking an experienced HR Operations & Admin Senior Associate with 4 to 5 years of relevant experience to support global Hire-to-Retire (H2R) processes within a Global HR Shared Services environment.

The ideal candidate will:

. Deliver accurate and timely HR operational support across employee lifecycle processes, while maintaining data quality, compliance, service standards, and a positive employee experience.

. Execute HR operations and administration activities in accordance with defined standard operating procedures (SOPs), service level agreements (SLAs), quality standards, and applicable policies.

. Handle standard and moderately complex HR transactions and employee or manager queries, escalating exceptions or policy-sensitive matters through the appropriate channels when required.

. Contribute to team effectiveness through knowledge sharing, process improvement, documentation, and support to less experienced team members as appropriate.

Key Responsibilities

. Execute Hire-to-Retire transactions from onboarding through separation, including new hires, employee changes, employee records maintenance, and exits.

. Process HR transactions across enterprise HR platforms and related tools, ensuring accuracy, completeness, confidentiality, and timely completion.

. Maintain employee master data and supporting documentation in accordance with data quality, privacy, policy, and internal control requirements.

. Prepare and process employment letters, contracts, addenda, and other employee lifecycle documentation, as applicable.

. Support payroll inputs, attendance, leave, benefits, performance, and other employee lifecycle activities where these are within the scope of HR Shared Services.

. Respond to employee and manager queries through defined HR support and case-management channels, coordinating with relevant HR and business teams when required.

. Perform data validation, reconciliations, quality checks, and audit-support activities to maintain HR data accuracy and compliance.

. Support system enhancements, user acceptance testing (UAT), and implementation of HR technology or process changes.

. Monitor assigned work against SLAs and quality standards and raise recurring issues or improvement opportunities to the appropriate stakeholders.

. Contribute to process standardization, digitization, continuous improvement, and the maintenance of SOPs, knowledge articles, and process documentation.

Skills and Experience

We are seeking candidates with 4 to 5 years of relevant experience and strong hands-on experience in Global HR Shared Services or HR Operations. The ideal candidate should possess:

. Good understanding of Hire-to-Retire (H2R) employee lifecycle processes, HR policies, practices, and administrative guidelines.

. Proven hands-on experience in a Global HR Shared Services or HR Operations environment.

. Experience using enterprise HR platforms, HR case-management systems, workflow tools, and employee data-management processes.

. Experience in HR master data management and maintaining accurate employee records.

. Strong employee-service orientation and stakeholder-management skills, with the ability to collaborate effectively across functions and levels.

. Excellent verbal and written communication skills.

. Strong attention to detail, problem-solving skills, and commitment to data accuracy and quality.

. Good organizational and time-management skills, with the ability to prioritize workload and meet defined deadlines and SLAs.

. Ability to work independently within established procedures while collaborating effectively in a team environment.

. Experience supporting stakeholders across multiple regions and time zones.

. Proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint.

Preferred Qualifications and Experience

. Graduate degree in any discipline from a recognized university a qualification in Human Resources or a related field is preferred.

. Candidates with prior hands-on experience in both SAP SuccessFactors and ServiceNow will be given preference.

. Prior Global HR Operations experience supporting the MENA and EMEA regions will be given preference.

. Prior experience maintaining HR master data in SAP SuccessFactors, SAP, or a comparable enterprise HR platform is preferred.

. Relevant HR or HR Operations certification will be an advantage.

Working Hours

This is an office-based position requiring attendance Monday through Friday.
Working hours may be aligned to IST, CET, or EST/CST business hours based on operational requirements.
The selected candidate must be flexible and willing to work night shifts, where required, to support global stakeholders and ensure continuity of service delivery.