License Management, Client Scripts, Business Rules, third-party SAM tools, software audit processes, Publisher Packs configuration, ITAM frameworks, Reconciliation, vendor compliance requirements, Software Normalization, License Workbench, IntegrationHub REST SOAP APIs, Allocation Reclamation workflows, CMDB Discovery, ServiceNow scripting, ServiceNow Software Asset Management, Flow Designer, Compliance Reporting, ServiceNow CIS-SAM certification, ServiceNow SAM Pro, Agile Scrum development, Script Includes, Entitlements creation, Performance Analytics