Skill required: Network Billing Operations - Problem Management

Designation: Network & Svcs Operation Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

Strong communication skills, ability to interact with internal and external customers and their peers during problem determination process via email and phone
PC literate with experience of MS Office
Ability to pay attention to detail, to make conscious effort to understand causes and to address issues
Problem solver with very good analytical skills, able to spot issues that need to be investigated
Good Customer Support Experience preferred with good networking knowledge
Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for
Time management skills, ability to track work independently and in timely manner
Negotiation skills to ensure customer satisfaction in alignment with business objectives
Primary skill - Problem Management - P3 Roles and Responsibilities:
In this role you are required to do analysis and solving of lower-complexity problems.
Your day to day interaction is with peers within Accenture before updating supervisors.
In this role you may have limited exposure with clients and or Accenture management.
You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
The decisions you make impact your own work and may impact the work of others.
You will be an individual contributor as a part of a team, with a focused scope of work.
Please note that this role may require you to work in rotational shifts