Job Summary

This role supports digital content services for online channels and focuses on delivering clear engaging and compliant content in English for a global audience. The talent manages end to end content workflows in a fully remote work from home setup and ensures consistent quality across websites portals and other digital touchpoints. The role requires strong spoken and written English communication and a customer centric mindset that aligns with the company purpose of enabling inclusive access

Responsibilities

Manage digital content lifecycle for online platforms by coordinating intake drafting review publication and continuous refresh activities to maintain accurate and relevant information for users
Create clear concise and inclusive English content for web pages articles FAQs and support materials that enable diverse users to easily understand complex topics and take informed actions
Optimize digital copy for readability accessibility and search visibility by applying structured writing techniques inclusive language guidelines and metadata best practices that improve online discovery and engagement
Collaborate with product marketing and operations teams to translate business requirements into user focused content journeys that guide customers through digital tasks with minimal friction
Monitor content performance using analytics dashboards to identify gaps drop offs and high impact opportunities then refine messages and layouts to increase conversion and task completion rates
Develop reusable content templates and style references that standardize tone voice terminology and structure across multiple digital properties and reduce inconsistencies for customers
Review and edit peer content for grammar terminology alignment and regulatory compliance while providing constructive feedback that builds shared content quality standards across the team
Coordinate publication schedules and content updates in digital content management tools to ensure time sensitive information is deployed accurately for campaigns product launches and service changes
Document content operations workflows governance rules and escalation paths so that remote team members can follow consistent processes and onboard quickly in a distributed environment
Partner with customer support and online moderators to capture frequent issues and questions then translate them into self service content that reduces support volume and improves resolution speed
Engage in regular spoken English interactions such as virtual standups reviews and walkthroughs to clarify requirements resolve blockers and maintain smooth coordination in the work from home model
Adhere to organizational guidelines for data privacy brand integrity and ethical communication so that online content builds trust and supports responsible use of digital services in society
Continuously improve personal skills in digital storytelling structured writing and analytics interpretation by participating in internal learning sessions and applying new techniques to live content initiatives

Qualifications

Possess professional experience of five to eight years in digital content services or similar online roles with a focus on managing content for websites portals or applications in a distributed team environment
Demonstrate advanced proficiency in speaking reading and writing English including the ability to conduct virtual discussions present content proposals and refine complex feedback into clear customer facing messages
Apply strong domain understanding of online user behavior such as navigation patterns search habits and self service preferences to craft content experiences that feel intuitive and reduce user effort
Utilize hands on experience with digital content management tools web publishing workflows and basic analytics reporting to manage updates track outcomes and maintain audit ready content records
Exhibit the ability to work effectively in a work from home environment by managing time communication and collaboration tools in a way that keeps stakeholders aligned despite the absence of travel
Show familiarity with accessibility practices inclusive communication principles and clear language standards so that online content can be consumed easily by people with diverse needs and backgrounds
Display strong attention to detail and quality orientation in reviewing and curating content so that every published asset supports organizational goals and reinforces user trust in digital channels

TL-Digital Content Services