Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Dynatrace Administration

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and analyzing various components of essential business systems. This role requires identifying issues swiftly and providing effective solutions to maintain system stability and performance. The position demands continuous engagement with complex environments, ensuring seamless operation and minimizing downtime to support critical business functions.

Day-to-day responsibilities and project activities include:

Administer and maintain Dynatrace platform and Cribl, specifically Log Management/Analytics functions.

Develop and optimize dashboards, alerts, reports, and custom monitoring solutions using Dynatrace Query Language (DQL) and Dynatrace Pattern Language (DPL).

Build and support data ingestion pipelines for logs, metrics, traces, and events from cloud (AWS, Alibaba, OCI) and on-prem environments.

Establish observability standards, governance, and best practices to improve platform adoption, reliability, and operational efficiency.

Provide technical guidance, training, and support to engineering and operations teams on observability practices and tools.

Integrate observability tools with IT Operations platforms such as ServiceNow, BigPanda, and other ICD solutions.

Automate operational tasks, monitoring workflows, and reporting processes using PowerShell and Python scripts.

Support CI/CD implementation and deployment activities using Git, Harness, Terraform, and related DevOps tools.

Develop and maintain Infrastructure-as-Code (IaC) and Configuration as Code (CaC) solutions for observability platform deployments.

Collaborate with infrastructure and application teams to address their observability requirements and build optimal solutions

Create technical documentation, operational runbooks, and knowledge articles for observability solutions.

Evaluate and implement emerging observability, automation, AI, and AIOps technologies to improve operational visibility and service reliability.

Provide technical guidance, training, and support to engineering and operations teams on observability practices and tools.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate cross-functional efforts to enhance system reliability and performance.
Mentor junior team members to foster skill development and knowledge sharing.
Drive continuous improvement initiatives to optimize support processes and workflows.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Dynatrace Administration.
Experience in monitoring and troubleshooting application performance using Dynatrace tools.
Strong understanding of system architecture and integration points within complex IT environments.
Ability to analyze logs, metrics, and traces to diagnose and resolve issues effectively.
Familiarity with incident management and root cause analysis methodologies.
Excellent communication skills to collaborate with technical and non-technical stakeholders.

Additional Information:

The candidate should have minimum 5 years of experience in Dynatrace Administration.
This position is based at our Bengaluru office.
A 15 years full time education is required.