Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Configuration Database & CI Management

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation across multiple platforms. The position demands continuous engagement with complex technical environments to maintain system reliability and support business continuity, often requiring collaboration with different teams to address challenges promptly and effectively.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve system processes and workflows to enhance overall efficiency.
Mentor junior team members by sharing knowledge and best practices to foster professional growth.
Coordinate with stakeholders to ensure alignment of support activities with business objectives.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Configuration Database & CI Management.
Strong analytical skills to troubleshoot and resolve complex system issues.
Experience with configuration management tools and maintaining accurate configuration records.
Ability to work effectively in a fast-paced environment managing multiple priorities.
Excellent communication skills to facilitate collaboration across diverse teams.
Familiarity with incident management and problem resolution methodologies.

Additional Information:

The candidate should have minimum 5 years of experience in Configuration Database & CI Management.
This position is based at our Bengaluru office.
A 15 years full time education is required.