Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Python (Programming Language)

Good to have skills : API Management

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a dynamic approach to problem-solving, ensuring the smooth operation of critical applications. The professional collaborates with different teams to identify root causes and implements effective solutions to maintain system stability and performance throughout the day.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with cross-functional teams to ensure timely resolution of application issues.
Monitor system performance and proactively identify potential risks to prevent downtime.
Mentor junior team members to enhance their technical and problem-solving skills.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Python (Programming Language).
Good To Have Skills: Experience with API Management.
Strong debugging and troubleshooting capabilities within complex software environments.
Ability to analyze logs and system outputs to identify and resolve application issues.
Familiarity with software lifecycle processes and incident management.
Experience in collaborating with development and operations teams to implement fixes and improvements.

Additional Information:

The candidate should have minimum 7.5 years of experience in Python (Programming Language).
This position is based at our Bengaluru office.
A 15 years full time education is required.