Role Overview:

The Level 2 Dynatrace Engineer will focus on configuration, tuning, and administration of Dynatrace Managed for enterprise-scale applications. You will ensure the observability landscape is accurate, optimized, and actionable, manage OneAgents, ActiveGates, dashboards, and integrations, and act as a bridge between L1 monitoring operations and L3/platform teams.

Key Responsibilities:

• Dynatrace Managed Administration and configuration

• Configure and maintain dashboards, tagging, synthetic monitors, and business transactions

• Define, tune, and optimize problem detection rules, thresholds, and event correlation to reduce noise and improve actionable alerts

• Implement custom metrics, health checks, and ensure full application and infrastructure coverage

• Perform OneAgent upgrades and Cluster Node upgrades

• Onboard OneAgent for OpenShift & Kubernetes workloads based on monitoring requirements

• Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring

• Configure integrations with ticketing, notification, and automation tools; create scripts or API-based automation for configuration management

• Set up RUM (Real User Monitoring) for applications

• Troubleshoot issues, perform log analysis, and drive resolution to closure

• Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification

• Work with Dynatrace Support to raise and track tickets from creation to closure

• Manage incidents, service requests, change requests, and problem records

• Participate in application and platform changes, validating Dynatrace coverage post-deployment

• Act as a technical escalation point for L1 engineers and coordinate with L3/platform teams to resolve complex issues

• Collaborate with cross-functional teams for monitoring enablement

• Drive continuous improvement initiatives, including alert reduction and suggestions for dashboard, alert, and coverage enhancements

• Identify training gaps and highlight training requirements to Team Lead and Management

• Work in AWS and GCP environments; basic Linux OS knowledge and troubleshooting

• Ensure adherence to best practices for performance monitoring

Good to Have:

• Shell scripting and Python automation experience

• Experience creating custom monitoring solutions using Dynatrace extensions

Soft Skills:

• Strong analytical and problem-solving abilities

• Excellent communication and documentation skills

• Ability to work independently and in a collaborative team environment

Educational Qualification:

• Bachelor's degree or Diploma in Computer Science, IT, or related fields

Dynatrace Admin