Skill required: Order Management - Order Management

Designation: Sales Operations Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

Transforming sales to become a future-ready and digital B2B revenue engine.
The team helps assess design build and implement best practices on process organization and technology to create execute and run a collaborative sales and support roles
Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
Includes Distributed Order Management for both on-line and physical network management. What are we looking for
Primary skill - Order Management - P1
System Navigation
o Proficiency in navigating ERPs, customer request systems and Outlook to complete assigned tasks.
Process Adherence
o Follows documented workflows, policies, and standard work to ensure consistency and accuracy.
1+ years of experience in a Shared Services or customer support role.
Experience in a high-volume processing environment.
Familiarity with ticketing systems or ERP platforms
1. Execution & Reliability Completes work accurately and on time by consistently following defined processes and expectations.
2. Attention to Detail Ensures accuracy in all transactions and maintains data integrity.
3. Time Management Effectively prioritizes work to meet volume demands and service expectations.
4. Customer Focus Supports customers by ensuring requests are completed correctly and communicating clearly when needed.
5. Communication & Collaboration Works effectively with peers and Partners to resolve requests and ensure aligned outcomes.
6. Adaptability Adjusts to changing p Roles and Responsibilities:
1. Queue Management & Ticket Resolution
o Monitor and manage assigned work and ticket queues to ensure timely processing within service-level expectations.
o Follow established processes to determine the appropriate action and escalate non-standard requests when needed.
o Prioritize requests based on urgency, impact, and age to ensure efficient workflow.
2. Customer-Focused Execution
o Interpret customer requests and complete transactions in alignment with defined processes and expected outcomes.
o Identify incomplete or unclear information and take appropriate action to move the request forward or escalate when needed.
o Communicate with internal Partners to clarify or resolve standard requests.
3. Policy Adherence & Accuracy
o Ensure all actions align with established policies, procedures, and standard work.
o Maintain high standards of data accuracy and system integrity.
o Escalate non-standard requests, exceptions, or unclear situations to leadership for guidance.
4. Primary Team & Work Scope
o Work within an assigned primary team and develop proficiency across all standard transactions within that scope.
o Participate in cross-training and demonstrate the ability to support additional work within assigned scope as business needs require.
5. Collaboration & Support
o Work closely with peers, supervisors, and support teams to resolve tickets and maintain service levels.
o Support other work within assigned scope as needed, demonstrating flexibility and accountability.
o Identify process gaps or recurring issues and escalate opportunities for improvement.
6. Documentation & Reporting
o Maintain accurate records within the system to ensure operational consistency and audit readiness.
o Reference available tools and documentation to support accurate and efficient workflow execution