Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Unified Communication and Collaboration Operations

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational excellence.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
Support junior team members by sharing knowledge and providing guidance on operational procedures.
Participate in the development and improvement of operational processes to enhance service delivery.
Engage in continuous learning to stay updated with evolving technologies and industry best practices.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
Strong understanding of network protocols and communication technologies related to unified communication systems.
Experience in incident and problem management within complex IT environments.
Ability to create and manage Requests for Change and maintain comprehensive knowledge base documentation.
Skilled in vendor coordination and collaboration to resolve technical issues efficiently.
Familiarity with operational stability practices and service management frameworks.

Additional Information:

The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Operations.
This position is based at our Bengaluru office.
A 15 years full time education is required.