About Paybooks

Paybooks is on a mission to make HCM & payroll simple and delightful for businesses. Since 2012, we have helped 3,000+ businesses across India in automating their payroll, staying compliant with laws, and delighting their employees. Paybooks is a part of TransPerfect family of companies, the world's largest provider of language and technology solutions for global business with offices in more than 100 cities worldwide.

About the Team:

Our vision is to create a global HCM platform, augmented with a suite of AI apps to re-imagine the power of talent management.

To accomplish this, we are building a highly motivated team, having right mix of curiosity, expertise, and stamina to transform the space!

Position Overview:

The Implementation Specialist is responsible for the comprehensive onboarding of new clients, ensuring high quality payroll processing services in a dynamic environment.

This role requires a meticulous approach to organizational policies, exceptional customer service, and proficient management of client documentation and system configuration.

Job Responsibilities:

Execute the client onboarding process, including information gathering, system setup, and policy implementation
Configure payroll, leave, expense claims, and attendance modules according to client specifications
Manage workflow through initial payroll cycles, ensuring accuracy and timeliness of all transactions
Collaborate effectively within a team while demonstrating the ability to work independently
Ensure thorough documentation and accurate processing of all payroll-related information
Provide client education on software utilization and best practices
Adapt to high-volume periods, including month-end, quarter-end, and year-end processes
Apply comprehensive knowledge of benefits, compensation principles, income tax, and retirement plans
Utilize strong analytical and problem-solving skills to address complex client needs
Demonstrate excellent organizational and time management capabilities
Maintain up-to-date knowledge of statutory compliance related to payroll, including PF, ESI, Professional Tax, LWF, and Income Tax.
Should develop in-depth product knowledge to do product fitment gap analysis between client's requirement and product features and functionalities

Job requirements:

Bachelor's degree
At least 5 years of experience in implementation or product support with domestic clients
Excellent verbal and written communication skills
Superior client relationship management abilities
In-depth knowledge of Indian HR and Payroll domain
Advanced problem-solving and analytical skills
Proficiency in MS Excel
Ability to manage time effectively and prioritize tasks
Ability to perform under pressure during peak periods (month-end, quarter-end, and year-end)
Candidates must possess a strong customer focus, adaptability, and a commitment to delivering exceptional service in a fast-paced environment.

Senior HRIS Payroll Specialist - Implementation | Bangalore