gulations and Oracle's customer service standards. Our team operates around the clock to adapt to customer needs, ensuring continuous success and patient safety.
Requirements:

6-10 years of experience in technical support or technical consulting.
Strong problem-solving skills, excellent time management, and a customer-focused mindset.
In-depth understanding of Drug Safety and Pharmacovigilance regulations and processes.
Hands-on experience with Oracle Argus Safety and/or Empirica Signal.
Proficiency in Windows, Unix, and Linux operating systems.
Expertise in UNIX scripting, XML, JavaScript, Oracle SQL, PL/SQL, and Oracle databases.
Ability to thrive in a fast-paced, evolving business environment.
Excellent verbal and written communication skills.

Diagnose and resolve technical issues related to Oracle's Life Sciences Safety products.
Analyse databases, review technical design specifications, and replicate reported issues.
Manage high-priority customer interactions and provide solutions within defined SLAs.
Work closely with cross-functional teams and global colleagues to resolve complex cases.
Identify and document system defects, implement creative workarounds, and contribute to knowledge management.

1a:T5b3,Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage emplo

Senior Support Engineer - Life Sciences/Safety Products (Argus or Empirica)