Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Azure OpenAI Service

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to identify root causes and implement effective resolutions.
Document and communicate findings and solutions clearly to stakeholders.
Assist in the continuous improvement of support processes and tools.
Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Microsoft Azure OpenAI Service.
Experience with cloud-based service management and troubleshooting.
Strong problem-solving skills with the ability to analyze complex system issues.
Familiarity with monitoring tools and incident management platforms.
Ability to work effectively in a fast-paced, dynamic environment.
Excellent communication skills to interact with technical and non-technical stakeholders.

Additional Information:

The candidate should have minimum 3 years of experience in Microsoft Azure OpenAI Service.
This position is based at our Hyderabad office.
A 15 years full time education is required.