Data Management, Service Delivery, Quality Assurance, Operations Management, Stakeholder Engagement, Payment Schedule, Settlement Management, Regulatory Compliance, Cash Management, Payment Processing, Risk Management

Decision-making, People Management, Performance management, Resource Planning, HR-related processes, Talent Development, GIS HV products, Onboarding, Resource billing, Recruitment, Substation projects, Stakeholder Management, Workforce Planning, Training, Operational Excellence, Project execution, Leave Management

Microsoft Office, transaction level testing

Outlook, Excel, Voice BO support platforms, Word, CEC, Ms Office Applications, Powerpoint, Customer service, Customer service software

Root Cause Analysis (RCA, Incident Management, SLA Inventory Management, Quality Assurance Calibration, Chargeback Cycles, Financial Risk Mitigation, IVR Routing Rules, Coaching Engagement, Performance Management, KYC Customer Verification, Process Audits Compliance, Asset Recovery, Workforce Management, People Development, Telephony Platforms, Capacity Planning, Security Identity Authentication, Card-not-present Fraud