WE'RE HIRING | Tour Operations & Customer Experience Executive

Company: Big Kreation Entertainment Pvt. Ltd.

Brand: GhumneChaley.com

Location: Mumbai

Experience: 2–5 Years

Travel Requirement: Must be willing to travel across India

Love travelling and creating unforgettable experiences Join our team!

Big Kreation Entertainment Pvt. Ltd. is expanding its travel business through Ghumne Chale, our tours and travel brand. We are looking for an experienced, proactive, and customer-focused professional to manage tour operations, coordinate travel arrangements, and handle queries from existing customers.

We need someone who understands the travel industry, enjoys interacting with people, and can take ownership of everything from travel planning to on-ground tour execution.

Key Responsibilities

Plan, coordinate, and manage domestic tours, group departures, and travel packages.
Handle existing customer queries via phone calls, WhatsApp, email, and other communication channels.
Coordinate with hotels, transport operators, tour guides, and destination partners.
Manage itineraries, hotel bookings, transfers, sightseeing, and other travel arrangements.
Accompany tours when required to supervise on-ground operations and ensure a seamless customer experience.
Resolve customer complaints, travel disruptions, and operational challenges efficiently.
Maintain booking records, customer details, travel documents, and payment updates.
Coordinate with internal teams and external vendors for smooth tour execution.
Follow up with customers before, during, and after their trips.
Collect customer feedback and continuously improve service quality.

Candidate Requirements

2–5 years of experience in tour operations, travel management, or hospitality.
Practical knowledge of domestic tour planning and travel coordination.
Experience managing group tours or accompanying travellers will be a strong advantage.
Excellent communication, customer service, and problem-solving skills.
Strong vendor coordination, negotiation, and organisational abilities.
Comfortable handling customer queries and resolving issues independently.
Proficiency in MS Excel, email, WhatsApp, and travel booking tools.
Willingness to travel across India as per business requirements.

Why Join Us

Be part of a growing travel brand backed by Big Kreation Entertainment Pvt. Ltd., bringing together experience in event management, operations, and customer experience to create memorable travel journeys.

If you are passionate about travel, enjoy working with people, and can manage both customer relationships and tour execution, we would love to hear from you!

How to Apply: Apply directly through LinkedIn or share your updated CV at https://ghumnechaley.com/careers

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Tour Manager & Operations