Skill required: Payroll - Payroll Process Design

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

Serves as operational manager for Global Payroll Operations within a managed services engagement. Accountable for delivery of contracted payroll operations services across all in-scope countries, managing service quality, SLA performance, team development, and the stakeholder relationship. Drives operational excellence and leads continuous improvement.
Payroll Processing
Post Payroll
Experience including but not limited to
Managing monthly Bi weekly Weekly and off cycle payroll
Multi state federal state and local income tax withholding
FICA Social Security and Medicare FUTA
Garnishments child support and tax levies
Off cycle termination payrolls
Experience including but not limited to
FUTA filings
Multi state SUI returns
Technical Competencies
Behavioural Competencies
Deep statutory payroll knowledge for United States
Proficiency in SAP Workday or country specific platforms
Payroll GL accounting journal entries accruals cost centre allocation BS reconciliation
Advanced Excel pivot tables XLOOKUP Power Query for reconciliation work
SOX payroll controls dual control approval frameworks and audit documentation What are we looking for
Bachelors degree in Human Resources Management, Business Management, or related discipline or equivalent experience
Relevant years in payroll operations; Experienced in Managing monthly or Bi-weekly or Weekly and off-cycle payroll. Relevant years in management or senior leadership role
Skills or Knowledge
Excellent written and verbal communication; Strong MS Excel proficiency; Experience with reporting and analytics tools; Payroll certification preferred (CPP, CIPP or equivalent); Lean Six Sigma Green Belt a plus; Experience with business continuity planning and disaster recovery
Tools or Technology
SAP, Workday or similar ERP; ERP applications and payroll aggregator platforms; Microsoft Excel; Reporting and analytics tools
W2 W2c corrections and SSA reconciliation
Annual reconciliation
Absolute precision payroll errors have direct financial impact on employees
High ownership mindset treats every cycle as personal accountability
Composure under multi country deadline pressure without compromising quality
Continuous improvement mindset eliminates root causes of recurring errors
Discreet handling of highly confidential compensation and tax data Roles and Responsibilities:
Accountable for delivery of contracted payroll operations services across all in-scope countries
Design and implement operating procedures for day-to-day payroll operations
Act as the primary escalation point for operational issues and service delivery risks
Ensure business continuity and disaster recovery plans are maintained, tested, and current
Ensure robust governance and reporting arrangements are in place
Ensure all team activities comply with SOX controls, internal policies, and data security requirements
Prepare documentation and provide support for audits
Accountable for identification and implementation of procedural improvements
Lead, develop, and retain a high-performing payroll operations team
Provide team members with clear direction, career development, and succession planning
Establish a robust performance measurement framework
Foster a performance-driven, collaborative team culture
Serve as the primary operational interface with payroll and finance stakeholders
Present operational dashboards, KPI performance, and management reports on governance cadence
Lead identification and implementation of process improvement initiatives
Relevant years of in-depth experience in payroll operations, with Relevant years in a management or senior leadership capacity. Experience required in managing monthly or Bi-weekly or Weekly and off-cycle payroll. Strong understanding of payroll legislative requirements across multiple jurisdictions US, UK, international. Experience managing teams in a GBS, BPO, or shared services environment.
Functional Competencies
Payroll operations leadership; End-to-end reconciliation and audit-ready controls; multi-jurisdiction payroll legislation; SLA or KPI management; Team leadership and development; Stakeholder management; Business continuity planning; Governance and reporting; Process improvement Lean Six Sigma Green