Overview

Connecting clients to markets – and talent to opportunity

With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.

Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you'll have the opportunity to optimize processes and implement game-changing policies.

The Bangalore Operations team is a core part of our Global Operation and is responsible for critical aspects of the payment lifecycle, including payment execution, payment investigations, tracking and exceptions handling.

You will be responsible to perform the daily Settlements activities accurately and within stringent deadlines. This includes payment validations/repairs & approvals, timely release of payment and funding instructions and management of pre-settlement investigations cases.

Responsibilities

Job purpose

The Bangalore Operations team is a core part of our Global Operation and is responsible for critical aspects of the payment lifecycle, including payment execution, payment investigations, tracking and exceptions handling.

You will be responsible to perform the daily Settlements activities accurately and within stringent deadlines. This includes payment validations/repairs & approvals, timely release of payment and funding instructions and management of pre-settlement investigations cases.

The role requires excellent communication & collaboration skills, problem solving skills and flexibility. You should be comfortable with rapid pace of change in order to address all aspects of investigations and effectively assess and address any scenarios, as and when they arise and proactively streamline and enhance workflows.

Primary duties will include:

Ensure that all applicable Settlements processes are run on a suitable cadence to ensure payments are processed as quickly and effectively as possible, and risks and deviations affecting successful payment execution are identified and remedied.
Generation or approval of messages in SWIFT Alliance in order to correct or re-effect settlement linked to failed items.
Clear concise communication and the ability to act proactively to emerging situations to ensure effective operations. Where situations occur that have a detrimental impact to the business of to customers, this should be quickly communicated to Senior Management.
Anticipate, identify and respond to increases in trades or queues, and take appropriate action to manage them.
Build and maintain relationships with our correspondent banks as needed.
Process and manage VIP client payments.
To ensure that personal and group email boxes are effectively managed.
Close interaction with the Investigations team.
Process currencies across all geographical regions.
Helping in and facilitating transitions concerning new procedures, new systems or new deal flows by using extended knowledge accumulate during years of practice in a payment operations department.
Maintaining the Settlements Desk Notes so that all processing exceptions are detailed on one central location.
Where applicable you will also support testing where needed to deliver tactical or strategic enhancements out of business hours.
Identify opportunities, diagnose issues, recommend and document solutions that deliver quality, flexibility or cost improvements using best practice methodologies.
Comply with all applicable company, regulatory and internal compliance requirements, including the prevention of Financial Crime and Fraud.
Ad hoc duties as required like Exceptions and P&L report generation, data analysis, training new hires, complete digital training courses, etc.
To accept and adhere to all written procedures.

Qualifications

Experience

Minimum 2 years working within a Bank or Payments Company
Strong technical background in processing global payments and SWIFT formatting (MT202, 210, 103,199,MX messages -ISO20022)
Expertise in exception management (Queue processing from dashboards)
Knowledge of operational risk

Qualification And Skills

Proficiency in payment processing (e.g., SWIF).
High attention to detail in handling financial data and ensuring all transactions are processed accurately.
Strong ability to analyse complex payment issues, identify discrepancies, provide and propose solutions
Strong problem solving abilities
Finance or Business degree (preferable)
Proficient in tools such as Excel, MS Office, and payment platforms, with the ability to handle manual entries and validation checks efficiently.

Senior Coordinator - Payment Investigations