Data Analytics, Service Quality, Customer Satisfaction, Continuous Improvement, Six Sigma Black Belt, Operational Excellence

Angular Js, Performance Tuning, Node JS, React, Restful Apis, asynchronous processing, secure coding practices, continuous integration pipelines, microservice patterns, agile delivery methods, issue tracking tools, fault tolerance techniques

data engineering , Cybersecurity, automation, Asset Management, Continuous Delivery, Devops, Continuous Integration, Microsoft Azure, lifecycle governance, Validation, asset reliability, artificial intelligence analytics, software quality verification, digital twins, cloud-native development, industrial Internet of Things

break fix , Servicenow, Wireless, Networking, Switches, Network Support, Windows, Servers, Desktop Support, Routers, Microsoft 365, It Asset Management, Incident Management, Service Request Management, Freshservice, Cabling, Jira Service Management, ManageEngine, IMACD, zendesk, Rack and Stack, Rollouts, Active Directory, Remedy, Deskside Support, Data Center Support, Field IT Services, Project-Based IT Deployments, Smart Hands

Api Integration, Advanced Sql, Knowledge Graph concepts, Relational data design, Process Optimization, Data modeling and documentation tools, Semantic retrieval frameworks, linked data, Data Validation, Vector databases, XML HTML5 structured content modeling, Data normalization, Transformation logic, End-to-end workflow architecture, Ontology modeling, Semantic data structures, GenAI and LLM technologies, Metadata governance, JSON schema development, Embeddings, RDF principles, Taxonomy design, Transformation and quality governance frameworks

Data Management, Outlook, Microsoft Office, Excel, French language proficiency, Teams, Document Processing, Data Validation

Integrations, Page Layouts, Data Loader, Flows, Validation Rules, Record Types, Lightning Experience, Salesforce Inspector, Dynamic Forms, Service Console, Lightning apps, Platform App Builder, Service Cloud features, Case Lifecycle, SLA Entitlement configurations, Salesforce Certified Administrator, customized record pages

programme governance , Itil, AI-enabled service management, Enterprise Service Management, Intelligent routing, Virtual agents, Workflow automation, Platform transformation, Governance models, Self-service, Service management frameworks, ServiceNow platform, Service desk operations, Platform vendors, Transformation roadmaps, Managed service providers, Conversational interfaces, Stakeholder Management