Job Summary

The Cash Application Analyst â€ Portuguese & Spanish is responsible for managing customer payments for LAD countries from GFIC.

The role identifies incoming customer payments and accurately applies them to the appropriate Accounts Receivable invoices. It investigates and resolves unapplied cash, unidentified receipts, short payments, overpayments, and other payment discrepancies.

The analyst collaborates closely with Spanish/ Portuguese -speaking customers, Collections, AR, Sales, and other internal stakeholders to support timely and accurate cash posting. The position also performs reconciliations, supports month-end activities, maintains records and reporting, and contributes to process improvement and root-cause resolution.

Key Responsibilities

Cash Application

Manage customer-payment activities for assigned LAD countries.
Identify customer receipts and accurately apply payments to the appropriate AR invoices.
Ensure timely and accurate cash posting.
Maintain accurate customer-payment records and supporting documentation.

Payment Exception Resolution

Research and resolve unapplied cash.
Investigate unidentified receipts.
Resolve short payments and overpayments.
Investigate payment discrepancies and determine appropriate next steps.
Work with relevant stakeholders to obtain missing payment or remittance information.

Customer & Stakeholder Collaboration

Collaborate closely with customers and Collections to identify payments and determine appropriate invoice allocation.
Partner with Accounts Receivable, Sales, and other internal teams to resolve account issues.
Use Spanish/ Portuguese-language capability where required to support LAD customer-payment operations.

Reconciliation & Month-End

Perform customer-account and payment reconciliations.
Investigate reconciliation differences and coordinate resolution.
Support relevant month-end close activities.
Maintain accurate operational records and reporting.

Process Improvement

Identify recurring cash-application issues.
Support root-cause analysis of recurring payment discrepancies.
Identify opportunities to improve cash-application accuracy and efficiency.
Contribute to process improvements that reduce recurring payment-application issues.

Mandatory Requirements

Based on the supplied hiring requirement and responsibilities:

Spanish/ Portuguese-language proficiency appropriate for the customer and operational interactions required by the role.
Hands-on capability in Cash Application / customer-payment processing.
Ability to identify and apply customer payments to AR invoices accurately.
Experience or demonstrated capability in payment/account reconciliation.
Ability to investigate and resolve:
- Unapplied cash
- Unidentified receipts
- Short payments
- Overpayments
- Payment discrepancies
Ability to collaborate effectively with customers, Collections, AR, Sales, and other stakeholders.
Ability to maintain accurate records and reporting.
Ability to support month-end activities.
Strong attention to detail and problem-solving capability.

Good-to-Have

The supplied information does not explicitly identify Good-to-Have qualifications.

Specific years of experience
Accounting/Finance degree
Oracle Fusion/EBS
SAP
Advanced Excel
Previous LAD-country experience
Specific Spanish/ Portuguese certification
Shared-services experience
Banking/remittance-processing experience
Process automation experience

Self-Assessment Questions

Am I proficient in Spanish/ Portuguese at the level needed for business/customer interactions
Do I have hands-on experience applying customer payments to Accounts Receivable invoices
Can I investigate and resolve unapplied cash and unidentified receipts
Have I handled short payments, overpayments, and other payment discrepancies
Can I perform customer-account and payment reconciliations
Can I work directly with customers and Collections to obtain remittance/payment information and resolve allocation issues
Have I supported month-end activities within Cash Application or Accounts Receivable
Can I identify recurring payment issues and contribute to root-cause resolution

Credit & Collections Analyst 2-Fin