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Description

Technical Operations includes the maintenance and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more. Responsible for managing repairs orders for aircraft components in support of mainline aircraft maintenance. Continuously monitors supplier performance with respect to contractual metrics, including turn-time, quality, and cost. Manages repair order release, repair activity, and invoice processing. Serves as the primary vendor-facing contact with repair agencies. Ensure that component repairs are in accordance with appropriate work scope, and all supporting documentation is prepared in accordance with UAL and FAA requirements. Serves as subject-matter expert to support warranty and remedy claims, project planning, and repair bid process.

Job Responsibilities:

Responsible for managing repairs orders for aircraft components in support of mainline aircraft maintenance. Manages repair order release, repair activity, and invoice processing
Continuously monitors supplier performance with respect to contractual metrics, including turn-time, quality, and cost
Ensure that component repairs are performed in accordance with appropriate work scope, and all supporting documentation is prepared in accordance with UAL and FAA requirements
Serves as the primary vendor-facing contact with repair agencies/suppliers
Perform computer transactions to release and manage repair orders at third-party facilities and monitor spare parts ownership and review repair orders and invoices
Ensure adherence to contractual pricing through price quote and work scope management. Along with Enforce repair supplier performance guarantees, turn times, and quality requirements
Coordinate scrap transactions and activities and work on component reliability review and corrective action strategies with Engineering
Work with internal/external customers to support daily operational requirements
Find repair sources and set up as required and support warranty and remedy claims for repair orders

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Whatu2019s needed to succeed (Minimum Qualifications):

Bachelor's degree or related experience
Business, Supply Chain, Engineering
Basic MS Office, e.g. Excel
Basic data analysis and spreadsheet skills
Basic task-management skills
Strong communications skills (written and verbal)
Must be fluent in English (written and spoken)
Have experience working in order management.
Strong negotiation skills
Business Relationship Management

What will help you propel from the pack (Preferred Qualifications):

Aviation-related bacheloru2019s or masteru2019s degree
Aviation supplier management or production control experience
Practical experience managing aircraft component repairs.
Six sigma certification/CSCP/PMP or equivalent certifications
Advanced MS Office, e.g. VBA
Aircraft maintenance practices and regulatory requirements
SCEPTRE, SQL Knowledge
Advanced analytic skills, e.g. statistical analysis, ROI calculation
Project management skills / tools, e.g. MS Project
Utilize AI tools (e.g., Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity) to enhance daily work efficiency.

Staff Representative - Component Repair