Sales Coordinator

We are looking for a Sales Coordinator to support day-to-day sales activities, customer communication, quotation management, order processing, payment coordination, supplier coordination, documentation, and dispatch activities.

The ideal candidate should have good communication skills, strong follow-up ability, attention to detail, and the ability to manage multiple customer enquiries and orders efficiently. The role will also involve working with the company's ERP system for sales, order, customer, and transaction-related activities.

Key Responsibilities

Manage customer enquiries, sales opportunities, and follow-ups from initial contact through order confirmation.
Develop and maintain relationships with new and existing customers to support repeat and new business.
Prepare and manage quotations, commercial proposals, pricing, and related sales documentation.
Coordinate with internal teams and suppliers to obtain pricing, availability, lead times, and other information required for customer requirements.
Handle commercial discussions with customers, including pricing, payment terms, and order conditions within approved guidelines.
Manage sales order documentation, including Pro-forma Invoices, invoices, packing lists, Purchase Orders, and supporting documents.
Process and maintain relevant customer, quotation, order, and transaction information within the ERP system.
Coordinate customer payments and work with Accounts to ensure payment status is accurately tracked.
Manage order progress from confirmation through dispatch and delivery, keeping customers appropriately informed.
Coordinate with Purchasing, Accounts, Logistics, suppliers, and management to ensure smooth execution of customer orders.
Maintain accurate and organised records of enquiries, quotations, orders, customer communication, and commercial documentation.
Ensure timely progression and closure of open enquiries, quotations, orders, payments, and deliveries.

Required Skills

Good verbal and written communication skills.
Confidence in communicating with customers over phone and email.
Strong follow-up and coordination skills.
Basic negotiation and commercial understanding.
Good knowledge of Microsoft Excel, Word, and Outlook.
Good numerical ability for pricing, quotation, and basic commercial calculations.
Strong attention to detail and accuracy.
Good organisational and time-management skills.
Ability to manage multiple enquiries and orders simultaneously.
Ability to work independently and take ownership of assigned responsibilities.
Comfortable working with ERP, CRM, or other business management systems.

Preferred Experience

Previous experience in Sales Coordination, Inside Sales, Sales Administration, Customer Service, or a similar role.
Experience with quotations, invoices, Purchase Orders, sales orders, or commercial documentation.
Experience working with ERP or business management software would be preferred.
Experience dealing with customers, suppliers, and multiple internal departments.
B2B sales or commercial coordination experience would be beneficial.

Candidate Profile

We are looking for a candidate who is:

Proactive and consistent with follow-ups.
Comfortable communicating with customers and suppliers.
Organised, responsible, and detail-oriented.
Professional in verbal and written communication.
Capable of maintaining accurate records and documentation.
Able to coordinate effectively across different departments.
Comfortable taking ownership of enquiries and orders through to completion.

Sales Executive