Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. 

Your Role And Responsibilities

As a Process Analyst – Risk and Compliance (Operations) you will be responsible for tasks related to the administration of the new account process, document management, mail support, and various responsibilities in the Operations department. Efforts will be directed towards enhancing efficiency in both new and existing procedures.

Your Primary Responsibilities Include

Establish new client accounts in the CRM database and follow up on missing client documents.
Create, merge, and send welcome letters to clients via email.
Store and retrieve documents from the database.
Project and administrative support including data entry.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Graduate in Finance, Banking, or related field with 2+ years of experience in customer documentation and managing client accounts.
Capability to handle substantial volumes accurately and promptly.
Proficient typing skills

Preferred Technical And Professional Experience

Proficient in MS Office applications and proven analytical skills required to organize and analyze multiple, complex data sets.
Self-directed and ambitious achiever.
Meeting targets effectively.
Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

PROCESS DELIVERY SPECIALIST-RISK & COMPLIANCE