Assistant - Store Manager

This role will be responsible for engaging with our customers to provide an exceptional experience in-store.

About The Role

Manage all facets of store operations covering engagement with production teams, logistics partners, training teams, and management to ensure the delivery of a delightful customer experience for each visit.
Ensure all company policies and procedures are implemented and administered in-store for the entire team.
Team resource power planning: Weekly roster and managing leave requests from team members.
Support in tracking store KPIs such as sales targets, alterations and remakes, and social media feedback reviews from customers.
Creation and updating the system with orders, and customer details, and communicating with the production team on order fulfilment.
Provide customer care to customers by email and phone as and when required.
Liaise with our in-store master tailors to take measurements and fix individual customer issues.
Daily Cash & Bank transactions including the responsibility of ensuring the accuracy of petty cash.
Visual merchandising and store display.
Assist in daily briefings and contribute to weekly reports to review sales figures and help take proactive measures to ensure store targets are met.

About You

3 - 6 years experience in customer service in the hospitality sector. Any experience in retail is a bonus
Bachelor's degree with Exceptional communication skills, both written and verbal
Proficient in MS Office Excel, Word, and email.
Customer service-oriented with a natural desire to care for the needs of others
A deep desire to put drive & effort into your work ∙ Knowledge and passion for men's fashion and style trends, men's tailoring, pattern design, garment alterations, and seasonal fabrics

Skills: assistant store manager,fashion,apparel,alterations,store,email,garment,luxury brand,fashion industry,customer service,sales

Asst Store Manager (Fashion/ Apparel Industry)