Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Role

We are looking for Senior Technical Consultants with strong domain depth in Revenue Cloud or Comms or Fins or Health. Depth in one of the four is what we require.

You will lead a work stream in sophisticated enterprise customer engagements as a hands-on advisor: designing the solution, guiding the build, and presenting and defending it with the customer. You will lead the evaluation of options, proactively manage risk, and see issues through to complete resolution.

YOUR IMPACT: Responsibilities

Lead the technical design and delivery of a work stream within your domain.

Drive application and technical design documents that follow Salesforce best practices and fit the customer's landscape.

Guide the team on integration, environment management, testing and platform standards.

Troubleshoot critical implementation issues through to resolution.

Manage customer expectations and negotiate solutions with the customer and third-party partners.

Mentor junior teammates and contribute to the growth of the Services Practice.

Up-skill on AI Fluency and AI-native delivery, using AI tools and developer assistants (e.g. Agentforce Vibes, Cursor, Claude).

MINIMUM QUALIFICATIONS

2+ years hands-on Salesforce delivery in Revenue Cloud or Financial Cloud or Health Cloud or Communications Cloud

7+ years as a Lead Developer overall doing solution design in a mid to large-sized organization.

Experience with key areas of enterprise architecture - integration technologies, single sign-on and master data management.

Experience with Waterfall and/or Agile implementation methodologies.

Proven ability to analyze, design and optimize business processes via technology and integration.

Strong written and verbal communication, and strong presentation skills - able to present and defend a point of view to a variety of audiences.

Able to work independently and be a self-starter.

Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.

Highly beneficial to have any Salesforce.com product certifications prior to joining.Expected to gain these certifications within the first 3 months:

Certified Platform App Builder

Certified Platform Developer I

Certified Agentforce Specialist

Certified Sharing & Visibility Designer

Certified Integration Architect

plus the certification for your domain

PREFERRED QUALIFICATIONS

Leadership Qualities

PASSION: Passionate about Customer Success

BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on

THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

URGENCY: Ability to move fast and drive business value and results

OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

TRUST: Trust the company's core values

ADAPTABLE: Excels in high levels of uncertainty and change

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Senior Technical Consultant - Revenue/Fins/Communications/Health Cloud