Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Unified Communication and Collaboration Operations

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with vendors and service management teams to facilitate issue resolution.
Oversee the implementation of change requests while ensuring minimal disruption to operations.
Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
Strong knowledge of incident and problem management processes within communication systems.
Experience in creating and managing Requests for Change and updating technical documentation.
Ability to collaborate effectively with vendors and cross-functional teams to resolve complex issues.
Familiarity with operational stability practices and tools to monitor system performance.
Skilled in troubleshooting and root cause analysis for communication and collaboration platforms.

Additional Information:

The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.
This position is based at our Gurugram office.
A 15 years full time education is required.