avaya communication manager , Servicenow, Webrtc, Genesys Cloud CX, Salesforce, NICE Engage, SIP architecture, BYOC

avaya communication manager , Servicenow, Sip Trunking, Webrtc, Salesforce, BYOC, Genesys Cloud CX, NICE Engage

avaya communication manager , Servicenow, Webrtc, Salesforce, Genesys Cloud CX, NICE Engage, SIP architecture, BYOC

Power Bi, Sap Project Management, Advanced Microsoft Excel, SAP S 4HANA concepts and implementation lifecycle, Power Apps, Azure DevOps for backlog task and delivery tracking, Cross-functional and matrixed project environments, ServiceNow for incident request change or project tracking, Stakeholder management documentation and presentation, Microsoft Powerpoint, Business analysis and requirements gathering, Project governance reporting and coordination

zoominfo , Hubspot, 6sense, CRM Salesforce, ABM programs, Demandbase

Github, Servicenow, Perforce, Windows Server, ADO, Terraform, Gitlab, Agile Methodologies, Jira, Itil, Datadog, Ubuntu, Cloud Architecture, Ansible, Kubernetes, Logicmonitor, core networking protocols, infrastructure automation, platform operations, firewall concepts, Linux RHEL, CI CD frameworks, Source Control, load-balancing principles, observability stacks, cloud-native operations, infrastructure-as-code, hybrid networking, DevOps principles

VMware, Red Hat, Cisco Networking, Openshift, Incident Management, Itil Processes, Windows, AWS, z/os, Microsoft O365, ServiceNow ITSM