Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Configuration Database & CI Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system reliability and support business continuity through effective problem resolution and service delivery.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of incidents and service requests.
Document and communicate findings and solutions clearly to stakeholders and team members.
Assist in the development and improvement of support processes and best practices.
Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Configuration Database & CI Management.
Strong analytical skills to diagnose and troubleshoot complex system issues.
Experience with monitoring tools and incident management systems.
Ability to work effectively in a fast-paced, dynamic environment with multiple priorities.
Excellent communication skills to interact with technical and non-technical stakeholders.
Familiarity with software lifecycle and change management processes.

Additional Information:

The candidate should have minimum 3 years of experience in Configuration Database & CI Management.
This position is based at our Bengaluru office.
A 15 years full time education is required.