Who We Are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Objective

Ensure support in installing, upgrading, and repairing application as needed, overseeing upgrades and reporting on progress of operational issues.

Activity

General

Provide advanced software support for software applications in or to be in production.
Support level 2 of Worldline / Instore product portfolio.
Strong customer focus.

Support Management

Escalation point for the first line support.
Analyse the issue, make a diagnosis aligned with the first line support.
Troubleshoot software issues reported by Worldline customers and partners, analyse communication traces, application logs, re view source code/specifications and provide solutions in a timely manner.
On duty support outside business hours.
Proactively maintain the infrastructure technology with 24x7x365 uptime service.

System Improvement

Monitor system performance and capacity planning.
Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.
Drive root cause analysis and suggest action plan for problem resolution.
Develop/update tools for troubleshooting.
Develop and automate tools to avoid manual actions.
Closely work with Operations to mitigate impact on production issues.

Documentation

Update the ticketing system to follow the status and deliver the appropriate answer to the incidents and problems. Learn from the issue in a continuous improvement approach.
Document internal processes and procedures related to support and monitoring.
Implement and maintain monitoring scripts.
Maintain best practices on managing systems and services across all environments.
Provide ad-hoc training when needed.

Collaborative Management and Guidance

Collaborate with the Architecture team to establish and uphold standards while exploring potential evolutions of the 2nd Line Support role.
Partner with engineering and development teams to evaluate and identify optimal cloud solutions that align with organizational objectives.
Prepare statistical analyses, evaluations, and comprehensive reports for both internal and external customers. This includes creating documentation and instructional materials for internal departments and IT service providers.
May lead functional teams or projects to drive results and ensure effective collaboration.
May provide guidance and support to colleagues in resolving complex issues within their specialized areas of expertise.

Who Are We Looking For

Advanced Linux/Unix skills

Advanced Kafka skills

Experience with Apache, Icinga, Splunk, batch scripting

Experience in patching and vulnerability handling

Experience with issuing Certificate Signing Requests

Experience In Hardening Linux Systems And ApplicationsDesirable

Experience as Protegrity Enterprise Security Administrator

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Technical Application Engineer