The Head of HR General Manager - Human Resources will lead the HR function for TORQ India Business & Operations, acting as a strategic people partner to senior and top management.

The role will be responsible for developing and executing the people strategy required to support TORQ's business growth, organisational development and operational objectives in India.

The GM HR will oversee the full employee lifecycle and HR agenda, including talent acquisition, performance management, workforce planning, compensation and benefits, HR operations, employee relations, learning and development, organisational development, HR digitalisation, compliance and employee engagement.

A key objective of the position will be to develop a high-performance, meritocratic and accountable organisational culture while building the leadership capabilities and talent pipeline required for the future growth of the business.

Key Responsibilities2. Talent Acquisition & Workforce Planning3. Performance Management & Meritocracy4. Compensation, Benefits & Payroll5. HR Operations & Administration6. Employee Relations & Engagement7. Learning & Development8. Organisational Development & Change9. HR Digitalisation & Analytics10. Employer Branding11. Compliance & Governance12. Diversity, Equity & Inclusion13. HR Team LeadershipKey Success Measures

Strategic HR Leadership & Business Partnership
Act as a trusted strategic HR advisor to Top Management on organisational, talent and people-related matters
Translate business strategy into an effective people and organisational strategy
Partner closely with senior leadership on organisational priorities, workforce requirements, succession planning and leadership development
Provide proactive recommendations based on business requirements, workforce trends and HR analytics
Lead end-to-end recruitment and talent acquisition across TORQ India
Develop effective sourcing and recruitment strategies for critical, specialist and leadership positions
Build strong internal and external talent pipelines to support current and future business requirements
Drive workforce planning in collaboration with business leaders
Develop manpower budgets, forecasts and headcount plans aligned with business objectives
Monitor recruitment effectiveness through relevant KPIs, including quality of hire, time to hire and recruitment costs
Lead the implementation and continuous improvement of the Performance Management framework
Ensure objectives and KPIs are clearly defined and aligned with organisational priorities
Establish a strong culture of accountability, ownership and measurable performance
Partner with management to identify and address underperformance effectively
Ensure performance outcomes are appropriately connected to career development, succession, recognition and reward
Support the development of a transparent and performance-based organisational culture
Drive proactive Compensation & Benefits strategies to maintain internal equity and external competitiveness
Conduct market benchmarking and recommend appropriate salary structures and benefit programmes
Support annual salary reviews, bonus processes and incentive structures
Ensure accurate, compliant and efficient payroll management
Monitor personnel costs and provide management with meaningful compensation and workforce analysis
Provide leadership and oversight of HR Operations and Administration
Ensure effective management of employee documentation, contracts, onboarding, probation, transfers, promotions, exits and employee records
Develop and continuously improve HR policies, procedures and SOPs
Ensure HR processes are efficient, scalable and aligned with business requirements
Build constructive and professional employee relations across the organisation
Advise management on complex employee relations matters and workplace issues
Develop initiatives to strengthen employee engagement, communication and retention
Conduct and analyse employee engagement surveys and translate findings into measurable action plans
Promote a professional, collaborative and performance-oriented working environment
Identify organisational and individual capability gaps in partnership with business leaders
Develop and implement targeted Learning & Development programmes aligned with business priorities
Build leadership and management capabilities across the organisation
Establish measurable objectives and ROI/KPIs for major L&D initiatives
Support career development and internal mobility opportunities for high-performing employees
Partner with Top Management to design and implement Organisational Development (OD) initiatives
Support organisational restructuring, role design, job evaluation and reporting-line optimisation where required
Lead HR aspects of organisational change and transformation programmes
Strengthen succession planning and identify critical roles and potential successors
Support the development of a sustainable leadership pipeline
Drive digital HR initiatives aimed at improving employee connectivity, efficiency and management information
Promote effective utilisation and continuous improvement of HRIS and other HR technology platforms
Develop meaningful HR dashboards and management reporting
Use HR analytics to identify workforce trends, risks and opportunities and support data-driven decision-making
Develop and drive employer-branding initiatives in collaboration with internal and external stakeholders
Strengthen TORQ's positioning as an employer of choice within relevant talent markets
Support recruitment marketing, university relationships, professional networks and other talent-branding initiatives
Ensure consistency between TORQ's external employer proposition and the internal employee experience
Ensure compliance with applicable Indian labour and employment laws, statutory requirements and internal company policies
Maintain appropriate HR governance, documentation and controls
Identify potential employment-related risks and proactively advise management
Coordinate with legal advisors, payroll providers, auditors and other external stakeholders where required
Develop and spearhead meaningful Diversity, Equity & Inclusion initiatives aligned with TORQ's organisational values and business objectives
Promote fair and merit-based recruitment, development, promotion and reward practices
Establish measurable DEI objectives rather than purely activity-based programmes
Lead, manage, develop and motivate the India HR team
Establish clear responsibilities, objectives and performance expectations across the HR function
Develop the capabilities of HR team members and ensure strong business partnering across the organisation
Build an HR function recognised for responsiveness, professionalism, commercial awareness and execution
Ensure HR initiatives deliver planned and measurable outcomes

Success in this position will be measured through:

Quality and timeliness of recruitment
Employee retention and regrettable attrition
Performance management effectiveness
Employee engagement levels
Workforce productivity and personnel-cost management
Leadership and succession pipeline development
Payroll accuracy and HR operational efficiency
HR compliance and risk management
Effectiveness and ROI of L&D initiatives
HR digitalisation and process improvements
Development and performance of the India HR team
Progress towards establishing a high-performance, accountable and merit-based organisational culture

Requirements

Candidate Profile

The successful candidate should be a commercially minded and execution-oriented HR leader who can operate effectively at both strategic and operational levels.

The individual should demonstrate:

8 or 10 years minimum of senior, hands-on HR leadership experience
MBA in HR from a top tier 1 institute in India
Strong business partnering experience with CEOs, Directors and senior management
Broad generalist HR expertise covering Talent Acquisition, Performance Management, C&B, HR Operations, Employee Relations, L&D and OD
Experience managing and developing an HR team
Strong knowledge of Indian employment legislation and HR compliance requirements
Demonstrated experience building performance-driven organisational cultures
Experience within FMCG, agri commodities or trading
Experience with performance management systems, workforce planning, succession planning, organisational design, or compensation benchmarking
Strong analytical capability and comfort working with workforce data, budgets and HR metrics
Experience setting up and implementing HRIS
Strong stakeholder-management and influencing skills
Ability to challenge senior stakeholders constructively and professionally
Business-fluent English
Proficiency in an additional language
Eligible to work in India
High levels of integrity, confidentiality and professional judgement
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced, entrepreneurial and internationally connected organisation

General Manager HR - India Business & Operations