Experience: 4+ Years

Location : Remote

Qualification : Bachelor's degree in Computer Science, Information Technology, Electronics

Shift : 09:30 AM to 6:30 PM

Role Overview

We are seeking an experienced and customer-oriented Senior Product Implementation & Support Executive to independently manage client implementations, provide advanced product support, and handle complex HRMS and payroll-related queries. The candidate will be responsible for ensuring smooth client onboarding, effective product adoption, timely issue resolution, and strong client relationships.

Key Responsibilities

Minimum 1 year of experience in product implementation, software support, customer support, or a similar role.
Experience with HRMS, HR software, payroll software, or SaaS products is preferred.
Good understanding of HR operations, attendance, leave management, and basic payroll concepts.
Strong verbal and written communication skills in Hindi and English.
Good problem-solving, client-handling, and follow-up skills.
Comfortable working with Excel, online meetings, and web-based software applications.
Willingness to learn product functionality and manage multiple client requests.

Required Skills & Qualifications

Minimum 4 years of experience in product implementation, HRMS support, payroll software, or a related SaaS role.
Strong hands-on experience with HRMS platforms and a practical understanding of payroll and HR operations.
Good understanding of attendance calculations, shift management, leave policies, payroll processing, and statutory payroll concepts.
Excellent verbal and written communication skills in Hindi and English.
Strong analytical, troubleshooting, and root-cause analysis skills.
Proven ability to independently manage multiple clients, implementation timelines, and escalations.
Strong client relationship management, ownership, and coordination skills.
Good Excel skills and experience maintaining implementation and support documentation.

Preferred Candidate Profile

Prior experience working with HRMS or payroll platforms such as Keka, greytHR, Saral PayPack, or similar solutions.
Experience managing multiple client implementations and supporting live payroll operations.
Ability to work independently, prioritize issues, and take ownership until resolution.
Experience mentoring junior colleagues or sharing product knowledge with team members.

Senior Product Implementation & Support Engineer