business case development , process mining , Etom, OSS, telecom operating models, BPMN-based process mapping, Order Management, customer operations, AI-enabled IT operations, billing, Transition Services Agreement, Lean Telco strategy, PowerPoint storytelling, workflow automation, Provisioning, AI Fluency, process discovery, AIOps, value architecture development, Bss, service management processes, service catalogue design, service delivery frameworks, governance structures, Assurance, ITSM frameworks, Excel-based modelling, CRM