Customer Onboarding Specialist

A Fortune 200 company building its Global Capability Centre (GCC) in India, growing its customer onboarding team

Location: Remote (India)

About the Company

A Fortune 200 company is growing the customer onboarding function within its India GCC and has partnered with Flexiple to hire. You will make sure every new account reaches first value quickly and smoothly. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Onboarding Specialist, you will guide new customers through setup, configuration, and early adoption, making sure every account reaches first value quickly and smoothly.

Key Responsibilities

Onboarding Delivery

Guide new customers through setup, configuration, and initial training
Coordinate onboarding timelines and keep every account on track to first value
Troubleshoot early-stage issues and loop in technical teams when needed

Process & Handover

Document account setup details and hand off cleanly to the ongoing success team
Maintain and improve onboarding playbooks, checklists, and training materials
Flag account risks or gaps identified during onboarding to the wider team

Ideal Candidate Profile

2 to 6 years in onboarding, implementation, customer success, or a related role
Strong project-coordination skills and comfort managing multiple accounts at once
Clear, patient communication style suited to training new users
Clear written and spoken English and a reliable remote-work setup

Preferred Qualifications

Experience onboarding customers for a GCC, shared-services, or enterprise environment
Familiarity with onboarding or project-tracking tools
Comfort working with cross-functional and global stakeholders

What We Offer

An onboarding seat with a Fortune 200 company's India GCC
Remote-friendly, pan-India hiring with long-term placement
Structured onboarding processes with global-scale exposure
One application considered for this and future matched roles

Hiring Process

HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit