About The Company

Who are we

Myntra is India's leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we've always believed in disrupting the ordinary.

We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We're bold in our thinking, agile in our execution, and collaborative in spirit.

Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in.

We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us.

From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us.

Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.

Role Summary

The Lead Associate – MGPP Control tower Operations will own end-to-end vendor Operations & catalog , listing activities which includes Marketplace Growth & Partner Platform / Group Purchase Program. This role is central to ensuring smooth month-on-month order management flow , order breaches , order recoconciliations, catalog builds, proactive vendor management, and monitor tower control to minimize vendor breaches and SLA misses, while driving timely and error-free catalog go-lives.

Key Responsibilities

Vendor Management

Own vendor onboarding, coordination, and day-to-day relationship management for assigned vendor tower(s)
Track vendor performance against defined SLAs/KPIs and drive corrective action plans for underperformance
Act as the primary point of contact for vendor escalations, ensuring timely resolution
Conduct periodic vendor reviews (weekly/monthly) to align on catalog pipeline, issues, and improvement areas

Catalog Building (Month-on-Month)

Plan, execute, and monitor monthly catalog build targets across categories/vendors
Ensure catalog inputs (images, content, pricing, attributes) meet quality and compliance standards before go-live
Coordinate with cross-functional teams (content, pricing, category, tech) to unblock dependencies impacting catalog volume
Maintain trackers/dashboards for catalog build status, pendency, and aging

Tower Control & Breach Management

Own tower-level control mechanisms to proactively identify risks of vendor SLA/TAT breaches
Set up early-warning triggers and daily/weekly control checks to curtail breaches before they occur
Perform root-cause analysis on breaches and implement preventive/corrective measures
Publish breach/compliance reports to stakeholders and drive closure of open action items

Catalog Go-Live

Coordinate end-to-end catalog go-live activities, ensuring accuracy, completeness, and timeliness
Conduct pre-go-live audits/QC checks to catch and resolve errors before publishing
Manage go-live calendars and ensure alignment across vendor, tech, and business teams
Track post-go-live catalog health and resolve any live-catalog issues quickly

Reporting & Process Improvement

Maintain and publish operational dashboards/MIS on vendor performance, catalog velocity, and breach trends
Identify process gaps and drive automation/SOP improvements to increase efficiency and reduce manual errors
Support audits and ensure adherence to defined operating processes and compliance norms

Required Skills & Competencies

Functional/Technical

Strong understanding of catalog management and vendor operations in an e-commerce/marketplace environment
Proficiency in Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP, dashboards); SQL knowledge is a plus
Experience with catalog/PIM tools, vendor management systems, or internal ops platforms
Ability to read and act on operational data/reports to identify risks and trends

Operational/Managerial

Strong stakeholder management — able to manage vendors, internal teams, and leadership simultaneously
High ownership mindset with ability to work under tight timelines and monthly targets
Sharp problem-solving and root-cause analysis skills, especially around SLA/breach management
Process orientation with attention to detail and quality control discipline

Behavioral

Excellent communication skills (written and verbal) for vendor and cross-functional coordination
Ability to multitask and prioritize across multiple vendor towers/categories
Proactive, control-oriented approach rather than reactive firefighting
Comfortable working in a fast-paced, metrics-driven environment

Required Skills

vendor management, key account management, vendor operation, JIT, cross border, dropship

Lead Associate - Sourcing Ops