Job Description: Key Account Manager – Quick Commerce

Company: Drools Pet Food Pvt. Ltd.

Location: Bengaluru

Function: E-commerce – Quick Commerce

Role Overview

Drools Pet Food is looking for a commercially driven and execution-focused Key Account Manager to manage and grow its quick-commerce business. The incumbent will own key platform relationships and drive sales, profitability, availability and market-share growth across accounts such as Blinkit, Zepto, Swiggy Instamart and other emerging platforms.

Key Responsibilities

Own sales, revenue, profitability and market-share targets for assigned quick-commerce accounts.
Build and maintain strong relationships with platform category, commercial, marketing and supply-chain teams.
Lead Joint Business Planning and negotiate commercial terms, margins, promotions, visibility investments and growth commitments.
Develop account-wise growth plans covering assortment expansion, geographic penetration, new product launches and marketing initiatives.
Track weekly performance across platforms, cities, dark stores and SKUs, and implement corrective actions where required.
Analyse sales, pricing, promotions, market share, product availability, inventory and account profitability.
Improve assortment availability and distribution across relevant cities and dark stores.
Ensure catalogue accuracy, including product titles, descriptions, images, attributes and brand content.
Monitor pricing and promotional execution to maintain competitiveness and alignment with the brand's strategy.
Coordinate with demand-planning, warehouse and supply-chain teams for forecasting, allocation, replenishment and fill-rate improvement.
Resolve operational issues related to purchase orders, inventory, catalogue, pricing, claims and account reconciliation.
Prepare account reviews, forecasts, performance dashboards and business presentations for internal and external stakeholders.
Identify emerging e-commerce trends, competitor activities and new business-growth opportunities.
Collaborate with marketing, finance, supply chain and category teams to ensure timely execution of account plans.

Education and Experience

MBA is mandatory.
Candidates from Tier 1 MBA institutes should have at least 5 years of post-MBA experience, including a minimum of 3 years in e-commerce or quick commerce.
Candidates from other MBA institutes should have at least 7 years of post-MBA experience, including a minimum of 3 years in e-commerce or quick commerce.
Direct experience managing platforms such as Blinkit, Zepto, Swiggy Instamart, Amazon, Flipkart or similar e-commerce businesses is required.
Experience in pet food, pet care or a leading FMCG organisation will be preferred.
Experience in account P&L management, commercial negotiations, JBPs, promotions and platform operations is desirable.

Skills and Competencies

Strong commercial acumen and understanding of e-commerce and quick-commerce business models.
Advanced proficiency in Microsoft Excel and data analysis.
Strong analytical and problem-solving capabilities.
Ability to translate data into clear insights and actionable business plans.
Strong negotiation, communication and stakeholder-management skills.
Detail-oriented with disciplined follow-through.
Ability to work effectively in a fast-paced and execution-focused environment.
Strong ownership mindset with a focus on profitable growth.

Key Account Manager - Quick Commerce