Role summary:

Acting as a Service Now Administrator / Developer

· Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge

· Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates

· Supporting ServiceNow Service Catalogue and Requested Items related artifacts

· Implementing general settings such as incident, problem, change, and SLA

· Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)

· ServiceNow Portal configuration working in Angular JS.

· Flow Designer to build catalogue workflows / integrations.

· Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.

· Following Agile/Scrum/SAFe methodology

Automation & Integration

· Implementing, updating, and managing ServiceNow Discovery

· Integrating third party systems with CMDB (Configuration Management Database)

· Implementing REST/SOAP API integration

· Leveraging Flow Designer to build catalogue workflows / integrations

Monitoring & Optimization

· Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience

Security & Compliance

· Manage user roles, access controls, and authentication mechanisms

· Ensure compliance with data governance policies and audit requirements through secure logging practices.

Collaboration & Leadership

· Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others

· Conduct knowledge-sharing sessions and mentor junior team members on best practices.

Continuous Improvement

· Stay current with latest features, releases, and ecosystem tools.

Contribute to the evolution of ServiceNow standards and best practices

Requirements

Basic Qualifications:

· At least 6 years experience with:

· Acting as a Service Now Administrator / Developer

· Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge

· Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates

· Supporting ServiceNow Service Catalogue and Requested Items related artifacts

· Implementing general settings such as incident, problem, change, and SLA

· ServiceNow Discovery

· CMDB (Configuration Management Database)

· REST/SOAP API integration

· Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)

· ServiceNow Portal configuration working in Angular JS.

· Flow Designer to build catalogue workflows / integrations.

· Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.

· Agile/Scrum/SAFe methodology

· At least one of the following certifications:

o CSA – Certified ServiceNow Administrator

CAD – Certified Application Developer

Senior Lead Software Engineer - ServiceNow