NEOLYTIX

Team Lead – AR (RCM)

Accounts Receivable & Denials

US Healthcare EXPERIENCE 4–5 Yrs AR
1+ Yr TLFUNCTION Operations – RCMLOCATION Gurugram (Onsite)SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify

About The Role

The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day's output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod's numbers in the weekly review.

You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.

Key Responsibilities

Run the Pod

Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people
Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end
Run daily huddles — payer updates, error patterns from QA, and priorities for the shift

Own the Outcomes

Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager
Handle escalated accounts and complex denials personally when needed
Partner with QA on calibration and turn audit findings into floor-level fixes

Build the People

Coach associates on payer-specific nuances, documentation quality, and call handling
Manage shift adherence, leave planning, and floor discipline for the pod
Identify and develop Sr Associate potential; give structured input into appraisals

Skills & Experience

Must-Have

4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth
Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations
Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did
Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered

Preferred

Experience running a pod across multiple clients or specialties
Exposure to workforce basics — shrinkage, occupancy, and staffing math

Eligibility Criteria

Education: Bachelor's degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible
Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management
Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential
Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting
Notice period: Immediate joiners or candidates on short notice strongly preferred

Performance Expectations

You will be measured on clear, role-specific metrics:

Pod resolution / collection rate against target
Aged-AR movement (90+/120+) for the pod
Pod quality score (QA) and calibration adherence
Productivity vs. target, shift adherence, and pod attrition

Hiring Process

Aptitude & Skill based assessment
Domain & operations interview (RCM knowledge, scenarios)
HR discussion (fitment, shift, notice)

Why Join Neolytix

US Healthcare Depth

Live US provider accounts across 270+ client organizations — real RCM, not a training bench.Clear Growth Path

Associate Sr Associate QA / TL AM: progression tied to performance.Multi-Platform Exposure

Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel.Stable, Growing MSO

A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

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AR Team Lead (RCM-US Healthcare)