NEOLYTIX

Associate / Sr Associate – AR (RCM)

Accounts Receivable & Denials

US Healthcare LEVEL

Associate / Sr AssociateEXPERIENCE

1+ Yr / 3–4 YrsLOCATION

Gurugram (Onsite)SHIFT

Night (US Hours)Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience.

About The Role

Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices.

Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod.

Key Responsibilities

Core (Associate & Sr Associate)

Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system
Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalate
Meet daily productivity and quality targets (claims worked, resolution rate, call quality)
Maintain HIPAA-compliant handling of PHI at all times

Additional (Sr Associate)

Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn
Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery
Support the TL on quality — spot-check documentation, coach new associates on payer-specific nuances

Skills & Experience

Must-Have

Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work
Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely-filing rules
Experience on practice-management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered

Preferred

Multi-specialty physician-group experience
Exposure to both government (Medicare/Medicaid) and commercial payers

Eligibility Criteria

Education: Bachelor's degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible
Communication: Voice-facing role — excellent spoken English with a clear, neutral accent and confident US payer-call handling, plus good written English for accurate documentation
Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential
Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note-writing
Notice period: Immediate joiners or candidates on short notice strongly preferred

Performance Expectations

You will be measured on clear, role-specific metrics:

Claims worked per day (productivity target)
Resolution / collection rate on assigned buckets
Call and documentation quality score (from QA audits)
Aged-AR (90+/120+) reduction and denial-overturn rate (Sr Associate)

Hiring Process

HR Screening
2 Technical Interviews
Assessment Round
HR discussion (fitment, shift, salary)

Why Join Neolytix

US Healthcare Depth

Live US provider accounts across 270+ client organizations — real RCM, not a training bench.Clear Growth Path

Associate Sr Associate QA / SME / TL AM: progression tied to performance.Multi-Platform Exposure

Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel.Stable, Growing MSO

A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

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AR Follow-up - (US Healthcare RCM)