Job Description: Area Operations Manager – NSO (New Store Opening)

Company: Brewbakes Group Enterprises

Department: Operations

Location: Head Office + Pan India Travel

Experience: 5–8 Years in QSR, Café, Restaurant or Retail Operations

Job Purpose

To manage new store openings across multiple brands, ensuring timely execution, operational readiness, SOP compliance, staff training, and a smooth launch of every outlet.

Key Responsibilities

1. New Store Opening (NSO)

- Manage end-to-end new outlet opening activities from site handover to launch.

- Coordinate with franchise partners, project teams, vendors, and internal departments.

- Ensure civil work, interiors, signage, kitchen equipment, and utilities are completed on time.

- Prepare and execute a detailed pre-opening checklist.

- Ensure all required licenses, equipment, raw materials, and operational systems are ready before launch.

2. Franchise Operations & Coordination

- Coordinate with franchise partners during setup and pre-opening.

- Ensure compliance with brand standards, SOPs, recipes, and service guidelines.

- Conduct outlet inspections and readiness audits.

- Resolve operational issues during setup and initial operations.

3. Staff Recruitment & Training

- Coordinate recruitment and deployment of outlet staff.

- Train teams on menu preparation, customer service, hygiene, billing, and daily operations.

- Ensure staff readiness before the grand opening.

4. Launch & Post-Opening Support

- Supervise the opening day and initial stabilization period.

- Monitor sales, food cost, wastage, customer feedback, and service quality.

- Support outlets for the first 7–15 days after opening.

- Ensure a smooth handover to the regular operations team.

5. Reporting & Performance Monitoring

- Maintain an NSO tracker covering project status, budgets, timelines, and pending tasks.

- Submit weekly progress reports to management.

- Identify delays, cost overruns, and operational risks and recommend corrective actions.

Required Skills

- Strong project coordination and execution skills.

- Knowledge of QSR, café, restaurant, or salon operations.

- Experience in franchise-led businesses and multi-unit expansion.

- Vendor management, staff training, and problem-solving abilities.

- Willingness to travel extensively across India.

Key Performance Indicators (KPIs)

- On-time store opening percentage.

- Pre-opening budget adherence.

- Completion of staff training before launch.

- Store readiness and audit scores.

- Time taken to stabilize operations after opening.

- Franchise partner satisfaction.

Candidate Profile

A hands-on operations professional who can independently manage multiple store openings, coordinate cross-functional teams, and ensure every outlet opens on time and according to brand standards.

Apply: Share your CV with the HR team at Brewbakes Group Enterprises.