Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: Role of ServiceNow Developer OMT-CPQ

Mandatory Skills Required-

ServiceNow Protal
Proven hands-on experience implementing and configuring ServiceNow Sales and Order Management (SOM/SOMT), with a primary focus on Order Management, Order Orchestration and Order Activation
Strong experience with order decomposition, orchestration, fulfilment and activation workflows
Configuring and supporting the lifecycle of simple and complex products, bundles, promotions and pricing rules
End-to-end transaction lifecycle across Opportunity, Quote, Order, Agreement and Product Inventory
Attribute mapping between commercial and technical products/services
Integrating SOM/SOMT with OSS/BSS and external systems using REST APIs, IntegrationHub or middleware
Working understanding of Logik CPQ: product catalog configuration and product modelling, configuration of complex products, bundles and commercial offers
Working understanding of CPQ configuration rules, validation rules, dependencies and pricing logic, and the Quote-to-Order handover into Order Management
Awareness of Logik Open APIs (REST) and how CPQ integrates with ServiceNow, including basic troubleshooting of CPQ integrations
Experience working in Agile / SAFe delivery teams, including refinement of features into user stories

Fluent English (German is a plus)

Preferred Skills

Telecommunications industry experience, with a strong understanding of Order Management, Order Activation and Service Fulfilment processes
Hands-on Logik CPQ implementation experience and integration of Logik CPQ with ServiceNow SOMT
ServiceNow Product Catalog Management and telecommunications product catalog management
Integration with CRM, Product Catalog, OSS/BSS and provisioning systems
Familiarity with TM Forum standards (eTOM, SID, Open APIs)
Experience with ServiceNow Playbook and IntegrationHub
Knowledge of Product Inventory and Service Inventory concepts

Mandatory Certifications

ServiceNow CSA
ServiceNow CAD

Preferred

SOMT Accreditation
ServiceNow CIS certifications (or other relevant ServiceNow implementation certification)
TM Forum or telecommunications-related certifications are a plus