Branch Operations

Manage day-to-day operational activities of the branch across freight forwarding shipments.
Ensure smooth and timely execution of import and export shipments in line with customer requirements and SOPs.
Monitor shipment movement and ensure all operational milestones are completed within defined timelines.
Coordinate with internal teams and external stakeholders to ensure seamless shipment execution.
Ensure timely and accurate updates of shipment status in the operating system.
Monitor pending operational activities and ensure timely closure.

Shipment Coordination & Execution

Coordinate with shipping lines, airlines, NVOCCs, agents, transporters, CFS/ICDs, customs brokers, and other service providers.
Follow up on bookings, cargo movement, vessel/flight schedules, container availability, customs clearance, delivery, and shipment closure.
Monitor shipment schedules and proactively identify potential delays or operational risks.
Coordinate corrective actions for shipment delays, documentation issues, cargo holds, rollovers, and other exceptions.
Ensure shipments are executed as per agreed customer SOPs and service commitments.

Documentation & Compliance

Coordinate preparation and processing of shipment documentation as per operational requirements.
Verify shipment documents and coordinate corrections or amendments where required.
Ensure timely coordination with Customs/CHA teams for clearance-related activities.
Ensure adherence to company SOPs, regulatory requirements, carrier procedures, and branch processes.
Maintain accurate operational records and documentation for audit and compliance purposes.

Exception & Escalation Management

Monitor operational exceptions and ensure timely resolution with relevant stakeholders.
Handle issues related to shipment delays, documentation discrepancies, customs clearance, cargo movement, equipment availability, and delivery.
Escalate critical or recurring operational issues to the reporting manager.
Track pending issues and ensure timely closure.
Identify recurring operational gaps and support corrective actions.

Customer & Stakeholder Coordination

Coordinate with Customer Service, Sales, Pricing, Finance, Procurement, and other internal teams for smooth shipment execution.
Provide timely operational updates on shipment status, delays, and exceptions.
Coordinate with overseas offices and agents for shipment documentation, pre-alerts, cargo status, and operational requirements.
Support resolution of customer-specific operational requirements in line with agreed SOPs.

Branch Process & Performance

Monitor operational TAT, shipment status, pending activities, and service exceptions.
Support branch-level operational reporting and data accuracy.
Identify opportunities to improve operational processes, reduce delays, and minimize errors.
Ensure timely closure of open shipments and operational activities.
Support implementation of new processes, customers, trade lanes, and operational requirements at the branch.
Ensure adherence to internal controls and operational governance requirements.

Senior Executive - Branch Operations - Freight Forwarding