Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : ServiceNow Legal Service Delivery (LSD)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Summary

Architect, design, and implement scalable, secure, upgrade-safe ServiceNow LSD solutions. Lead modern legal service experiences (Legal Matter Management, Legal Intake, Document Management) with strict CSDM alignment and platform best practices.

Key Responsibilities

Solution Architecture: Design and extend LSD applications using App Engine Studio, Flow Designer, UI Builder, Now Experience, Scripted REST APIs, and IntegrationHub.

CSDM & Data Integrity: Model legal data per CSDM 4.0/5.0 enforce data governance for legal matters, documents, and services integrate with Service Graph.

Automation & Integration: Build legal workflow automations using Flow Designer, Decision Builder, and IntegrationHub integrate with HRSD, ITSM, GRC, and third-party legal systems (MID Server, OAuth 2.0).

User Experience: Develop Next Experience Workspaces/Portals with UI Builder ensure WCAG accessibility configure AI Search, Virtual Agent, Next Best Action.

Security, Privacy & Compliance: Implement ACLs, roles, scoped app protections, Zero Trust principles ensure GDPR compliance, attorney-client privilege, and data retention policies.

Testing & CI/CD: Develop ATF test suites participate in code reviews, instance scans, CI/CD pipelines (Application Repository, Git).

Mentorship: Guide junior developers champion LSD best practices track ServiceNow product roadmap.

Required Qualifications

Experience: 4+ years ServiceNow development 2+ years LSD or regulated service domain focus.

Platform Expertise: Scoped apps, Flow Designer, IntegrationHub, UI Builder, Now Experience.

CSDM: Proven CSDM 4.0/5.0 implementation.

Scripting: Advanced JavaScript (ES6+), Glide APIs, secure coding.

Integrations: IntegrationHub, MID Server, OAuth 2.0.

Testing/CI/CD: ATF, instance scan, pipeline management.

Security & Privacy: Robust controls for sensitive legal data.

Preferred Qualifications

Certifications: CAD, CIS-LSD.

Service Graph Connectors, Decision Builder, AI Search.

Agile/Scrum, DevOps experience.

Enterprise or regulated environment background.