This position is mainly responsible for handling the day-to-day RMA receiving activities.

Job Summary

This position is mainly responsible for handling the day-to-day RMA receiving activities.

Essential Duties And Responsibilities

Handle the day-to-day RMA Receiving activities
Maintain daily productivity/workflow reports
Work with customer and vendors regarding returns or DOA's / warranty exchanges
Collaborate with vendors/manufactures to obtain Return Merchandise Authorizations
Negotiate with vendor/manufactures on call tags and waiving restocking fees
Resolve difficult issues related to miss/lost/damage with our vendors/manufactures
Responsible for scanning all return merchandise authorization documents to the company server
Follow up and resolve issues related to purchase and sales orders as well as return purchase and return orders
Maintain, review and update process documentation on a regular basis; Creating new documents as required
Collaborate with various internal departments and offices on RMA returns and credits

Other duties assigned as needed

Skills And Abilities

Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
Self-starter capable of working independently and ensuring to meet deadlines
Excellent communication and interpersonal skills, both verbal and written
Ability to balance multiple tasks with changing priorities
Excellent structured problem-solving skills
Demonstrate time management skills with attention to detail
Ability to exercise solid judgment with sound problem-solving and decision-making skills
Proficiency in Microsoft Office applications (Word, Excel, Outlook)

Education And/or Experience

Minimum High School Diploma or equivalent
Minimum 1-2 years experience in logistics and/or customer service preferably in AV/Video Teleconferencing, Construction, Telecommunications or related field
Experience operating in a multi-state and/or complex matrix business environment

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

Direct Reports

This position does not have direct reports

Work Hours

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected

VEVRAA Federal Contractor

RMA Coordinator