Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job detailed description

Must have good knowledge in working on MS office applications.
Role of Billing for global customers
Reporting actual Billing against monthly targets
Quality review of Billing process
Follow up through mails and calls
Escalation of issues to Stake holders.
Should be able to solve & help customers and business teams in case of queries related to their invoices
Research and analyse the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
Deliver quality customer service by researching and responding to all internal/external stakeholders inquiries quickly, effectively and professionally
Excellent written & verbal communication,
Should have a good attitude to learn and be committed
Exposure in SAP/S4HANA will be added plus point

Required Skills For The Role

Commerce and accounting background
Ability to analyse the past due receivables
2-3 Years of experience mainly in BPO.
Good Oral and Written communication skills
Experience in follow up through mails and calls
Worked on Billing/Cash App/Collections
AR process knowledge (Preferably End to End)
Experience in Excel as well as PowerPoint presentation
Should be willing to work in shifts
Good to have:
SAP/S4HANA experience
Operations review with client and management

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [HIDDEN TEXT]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Accounting Services Associate II